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2017
Municipality of Barcelona, Social Welfare department

Home Refurbishment Programme

Barcelona Provincial Council is an intermediate local authority. Its objectives are to ensure the provision of municipal services and to support the work of local government. It has competences to…
Spain
Efficiency of the state organisation and service deliveryState governance and better policy making
2017
Alba Iulia Municipality

Alba Iulia Smart City 2018

Alba Iulia Smart City 2018 is a pilot project meant to transform Alba Iulia Municipality into the first city in Romania using smart city solutions. The project was initiated on…
Romania
Digital GovernmentInvestment management, public-private partnerships and state-owned enterprisesState governance and better policy making
2017
Asker municipality

Asker Welfare Lab

The Welfare Lab in Asker municipality is an example of a specific service innovation, and an example of how working innovatively can significantly change the trajectory that was originally plotted.…
Norway
Efficiency of the state organisation and service deliveryState governance and better policy making
2017
Municipality of Bari

From E-Government to E-Governance in a Wide Metropolitan Area

The Metropolitan Area of Bari is a wide territorial area that includes 41 municipalities with more than one million citizens. The traditional and bureaucratic public administration does not have the…
Italy
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2017
Implementation Organization used in the Electronic Government Action Programme (ICTU)

Vensters

‘Vensters’ is an instrument that allows municipalities, provinces and water boards to gain an overview of the performance and functioning of their management. The instrument also allows them to compare…
The Netherlands
Efficiency of the state organisation and service deliveryHuman resources managementState governance and better policy making
2017
Region of Crete

A root and branch reformation of an organisation’s business model

The Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a strategic plan that outlines the main steps…
Greece
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources managementState governance and better policy making
2017
Government of Catalonia, Ministry of Business and Knowledge. Business Management Office

One Stop Shop in Catalonia

Promoting changes in the relationship between businesses and government that facilitate economic activity has been a priority for the Government of Catalonia. This new relationship model is based on confidence…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryInvestment management, public-private partnerships and state-owned enterprisesState governance and better policy making
2021
Madrid Digital Agency

Digital Factory

The Digital Factory is the response of the Regional Government of Madrid to keep adapting to an increasingly digital society. In public administration, the main aim of digital transformation is…
Spain
Digital economy, research and innovationDigital GovernmentSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making
2021
Madrid Digital Agency

360 Office Model

To resolve administrative matters with the Madrid Public Administration, both citizens and civil servants must meet in public offices face to face. This requires them to spend a lot of…
Spain
Digital economy, research and innovationDigital GovernmentState governance and better policy making
2021
Office of the Canary Islands Commissioner of Transparency and Access to Public Information

Telematic application T-Canaria and the Canary Islands Transparency Index for the self-diagnosis and evaluation of institutional transparency

The concept of active transparency emerged in Spain in 2013 and means that all public entities, as well as private ones that receive public funding, must proactively publish online information…
Spain
Digital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making