CAF 2020 Total Quality Management framework – A Tool for Revamping Public Administrations in the Post COVID Era
The Common Assessment Framework (CAF) is a total quality management tool (TQM) based on the European Foundation for Quality Management (EFQM) Excellence Model and the quality management model of the German University of Administrative Sciences in Speyer. This course is suitable for all public officials who are involved in the introduction or implementation of quality management tools in their respective organisations.
23 Nov 2022 - 25 Nov 2022
Maastricht (NL)
Human resource managementInnovation and quality management/CAF in public sectorNegotiation and soft skills