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CAF 2020 Total Quality Management framework – A Tool for Revamping Public Administrations in the Post COVID Era

The Common Assessment Framework (CAF) is a total quality management tool (TQM) based on the European Foundation for Quality Management (EFQM) Excellence Model and the quality management model of the German University of Administrative Sciences in Speyer. This course is suitable for all public officials who are involved in the introduction or implementation of quality management tools in their respective organisations.
23 Nov 2022 - 25 Nov 2022
Maastricht (NL)
Human resource managementInnovation and quality management/CAF in public sectorNegotiation and soft skills

Get Ready to Use the Right Skills in Bilateral Negotiations

This two-day training course aims at enhancing your capacity to handle bilateral negotiation challenges through a combination of both awareness building and highly practical tools.
28 Sep 2022 - 29 Sep 2022
Maastricht (NL)
Negotiation and soft skills
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