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Digital Factory

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Spain

Policy areas

Central & local administrationDigitalisatione-GovernmentGovernanceInnovativeResearch, innovation and digital economySME and competition policy

Organisation name Madrid Digital Agency

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Contact person: Elena Liria Fernández

madico@madrid.org

The Digital Factory is the response of the Regional Government of Madrid to keep adapting to an increasingly digital society. In public administration, the main aim of digital transformation is to provide increasingly effective and efficient public services to citizens. The implementation of instruments to promote innovation, digitisation and digital transformation in specific territories was promoted by the EU, which set the objective of ensuring that there is a Digital Innovation Centre in each region. In 2020, Digitaliza Madrid, the Centre for Digital Innovation of the Community of Madrid and its Digital Transformation Advisory Council, was created.

The main functions of Digitaliza Madrid are to:

  • advise the Administration of the Region of Madrid on the promotion of its digital strategy;
  • support the Agency for Digital Administration, Madrid Digital, in the development of its digital transformation projects and initiatives;
  • provide indicative guidance to the public and private sector in the implementation of key infrastructures for digital development in the Region of Madrid, facilitating their digital transformation processes;
  • prepare non-binding studies and reports on digital transformation.

Alongside the Innovation Centre, the Regional Government of Madrid is working on the creation of a Digital Factory. With the Digital Factory, the Regional Government wants to count on all the companies in the innovation and ICT sector interested in working on the digitisation of the Administration of the Region of Madrid. It will be a fundamental lever of the new Digitaliza Madrid Innovation Centre.

The Digital Factory was born with the aim of incorporating all the talent, innovation and technological capabilities to accelerate the digital transformation, relying on technological capabilities and cutting-edge experiences of large companies. It incorporates innovation, talent, ideas and entrepreneurship of SMEs and start-ups, proposing more agile and flexible public-private collaboration models and enabling ideas and private initiative to become projects for the Community of Madrid.

The overall objective is to address the digital transformation of the Administration of the Region of Madrid and to facilitate a digital relationship with citizens who wish to do so. In this sense, the Digital Factory will have the capacity to address three key areas of action within the road map of digital transformation of the Region of Madrid:

  • making innovative digital public services that bring citizens closer to the Community of Madrid;
  • using data as a lever for digital transformation to achieve a data-driven government and to design personalised digital services;
  • using disruptive technologies to innovate and develop digital services.

The Digital Factory was created with the intention of permanence as a key element of the digital transformation of the Community of Madrid. This sustainability is guaranteed through the budget of the Community of Madrid, which had initially allocated funds for four years for the launch and consolidation of the project. In addition, to reinforce the Digital Factory’s permanence, it was included in the initiative of the Centre for Digital Innovation.

On the other hand, within Madrid Digital Agency’s strategy, there is a programme oriented to the digital transformation of public services.

The creation of the Digital Innovation Centre – Digitaliza Madrid – for the design and development of digital services will bring the Region of Madrid closer to its citizens. It assures its own replication and adaptation to other regions, countries and contexts because it will be an example of one of the first and most successful European Digital Innovation Hubs (EDIHs).

Given the urgent need of SMEs and public administrations to rapidly deploy advanced digital technologies to mitigate the negative consequences of the Covid-19 crisis on their businesses, the role of EDIHs is more important than ever; EDIHs will have both local and European functions. The Digital Europe Programme will also increase the capacities from the selected hubs to cover activities with a clear European added value, based on promoting and networking hubs, as well as promoting knowledge and expertise transfer. Furthermore, the initial network from different EDIHs will be established from a list of hubs designated by Member States. Digitaliza Madrid is one of the EDIH candidates and one of the most important in Spain due to all the direct beneficiaries of its services, having more than 7 million inhabitants in the region, in addition to the more than 500,000 companies with headquarters in Madrid.

Additionally, the Digital Factory was promoted at a national level in many different events, conferences and forums which many other regional and local public administrations have attended. This has aroused great interest with participants asking for further information to follow and replicate the Digital Factory model in their own cities.

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