European CAF Resource Centre

European CAF Resource Centre

The European CAF Resource Centre (EU CAF RC) was created in the year 2000 at the European Institute of Public Administration (EIPA) in Maastricht following the decision of the Directors General in charge of public service. EIPA’s EU CAF Resource Centre works in close cooperation with the network of CAF national correspondents.


Our CAF Resource Centre operates in a spirit of open coordination between the members of the European Public Administration Network (EUPAN) and practises common European public sector values: openness, accountability, participation, diversity, equality, solidarity, collaboration and partnership.

For questions or more information please contact Ms Gracia Vara Arribas.

Register to be included in the European CAF database

Get in touch with CAF experts in your country

EIPA CAF in short

Latest CAF best practices

CAF model 2020 – What is new?

Compared to the CAF 2013, the basic structure with 9 criteria and 28 subcriteria has been preserved. The language has been simplified, shortened and is now more concise. CAF2020 reinforces the focus on digitisation, agility, sustainability, innovation, collaboration (participation) and diversity. As a result, there have been significant changes in each individual subcriterion and examples. However, users of previous CAF versions will not find it too difficult to become familiar with the new version; the compatibility with the predecessor, CAF2013, is ensured.

Download CAF 2020 module

Guiding principles of the CAF2020

  • Better services for citizens: CAF initiates and manages the advancement and change of public administrations in order to better serve the citizens.
  • Tailored for the public sector: CAF was developed by the public sector for the public sector.
  • European principles and values: CAF is based on common European principles and values of public management and governance. This is ensured through cooperation within the European CAF network
  • Common language: CAF enables leaders and staff to constructively discuss organisational improvements and fosters dialogue and bench learning in the organisation.
  • Involvement of employees: the self-assessment process is the basis for the systematic involvement of the staff and continuous improvement of the organisation.
  • Evidence-based administrative reform: CAF encourages public sector organisations to undertake reforms based on objective information and data.
  • No external costs: CAF is free and is provided by the European CAF Resource Centre and the network of national CAF correspondents.
  • CAF PEF (procedure for external feedback): external evaluators evaluate the organisation, give feedback for improving the organisation further and if satisfied, award the label ‘Effective CAF User’.

Subscribe to our newsletter