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2021
eu-LISA – European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice

Smart infrastructure for smart public administration

Second prize winner in category Green in EPSA 2021: The European Union Agency eu-LISA ensures the operational management of large-scale IT systems in the area of freedom, security and justice.…
Estonia
Efficiency of the state organisation and service deliveryEnergySustainable development
2021
Justitie (The Federal Public Service Justice)

Crossborder Fines

Every country in the European Union is struggling with a common issue: the identification and effective prosecution of foreign traffic offenders. The European Directive 2015/413 addresses these needs by facilitating…
Belgium
Digital economy, research and innovationDigital GovernmentJudicial systems
2021
AMA – Administrative Modernisation Agency

LabX – experimentation laboratory for the public administration

Public administrations are generally seen as bureaucratic and hierarchical, and innovation in public administration is often a challenge for various reasons. This can be from lacking a culture of questioning…
Portugal
Digital economy, research and innovationDigital GovernmentState governance and better policy makingVocational education and training and adult learning
2021
Cyprus Prisons Department

Innovative Administration in Cyprus Prisons

The main purpose of the Innovative Administration in Cyprus Prisons project is to raise awareness and to share knowledge about all the innovative and positive changes that have taken place…
Cyprus
Digital economy, research and innovationEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Judicial systemsState governance and better policy makingVocational education and training and adult learning
2019
City of Kristiansund

Zero Trust Architecture

As with many larger corporations and public organisations, the city’s infrastructure and technical complexity is in danger of becoming overwhelming, preventing efficient introduction of new technology, services and solutions. The…
Norway
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
2019
AMA - Administrative Modernisation Agency

ASET – Automatic Social Energy Tariff

In 2010, with the economic crisis in full force and the volatility of energy costs, the Portuguese Government, in line with the European guidelines and reinforced with the Directive 2009/72/EC,…
Portugal
ClimateDigital GovernmentEnergy
2019
6th District General Direction for Social Care and Child Protection

SocialXChange

The SocialXChange Charity Store in Bucharest, 6 District, was launched in early 2015. The store receives donations from citizens or businesses and directs them to disadvantaged people in the 6…
Romania
Environment and natural resourcesHuman resources managementSustainable development
2019
Administrative Modernization Agency

SIMPLEX+ Program

The second generation of the SIMPLEX programme has a clear focus on the digital transformation of public services and includes more recent methodologies, a multichannel approach, specific subprogrammes and new…
Portugal
Better regulation, licensing and inspectionsDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Municipality of Prishtina

E-kiosk (Digital Self Service)

For years, the residents of Prishtina (the Republic of Kosovo) have faced the problem of waiting in long and slow queues to receive a document from the Civil State Registry,…
Kosovo
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
2019
Barcelona Provincial Council

Model of integral management of social responsibility for public organisations

Public administration in general must recover the confidence of citizens in public institutions through responsible and transparent management. This loss of confidence is often attributed to the feeling of bureaucratic…
Spain
Ethics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy makingSustainable development