The Covid-19 pandemic has significantly challenged the way public transport from the Attica Region (Greece) operates. To respect social distancing, more frequent routing and vehicles needed to be added. To ensure a rapid response to the need for more drivers and technicians, the project aimed at innovating the recruitment process of the company that runs the public transport in the Attica Region.
In Greece, so far, the recruitment process in the public sector and in the legal entities of either public or private areas often takes about eight months to two years for the whole process to be completed. The recruitment process was designed and completed in just four months; the process of evaluating the supporting documents was completed within a month. All relevant data were collected in advance through digital forms, in strict compliance with GDPR. The new drivers and technicians received training via a digital platform to increase their preparedness for the onboarding.
The completion of this process brought a major beneficial outcome to both the employer and workers, as well as the residents who use the public transport services. As a result, an additional 3000 daily journeys were introduced, allowing effective and safe public road transport. In parallel, significant value was delivered to employees, as the upgraded service level did not come at an expense of workload peaking. The increased numbers of staff led to more frequent, safer routes at reduced vehicle capacity, while maintaining the same high working condition standards.