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2023-24
Federal Ministry for Climate Protection

Klimabonus (climate bonus)

Context The Klimabonus is a groundbreaking initiative in Austria, established within the framework of the country’s eco-social tax reform. This reform marked a significant shift by integrating climate action tools…
Austria
Digital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryExpenditure policyPaymentsState governance and better policy makingTax policy
2023-24
Madrid City Council

Madrid Govtech

Context The Madrid Govtech Programme is an initiative driven by the City Council of Madrid’s Digital Transformation Strategy, ‘Madrid, Digital Capita’ (2023–2027). This overarching strategy aims to solidify Madrid’s position…
Spain
Digital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service deliveryInvestment management, public-private partnerships and state-owned enterprisesSmall and medium-sized enterprises, social enterprises and other sectors
2023-24
The Human Resource Management Service

CAFficiency

Context The Common Assessment Framework (CAF) is a vital instrument for quality management in European public institutions. It guides them in transforming from rule-bound bureaucracies to service providers focused on…
Serbia
Efficiency of the state organisation and service deliveryHuman resources management
2023-24
Liguria Region

Mobile application APProvo

Context The Approvo Mobile Application project is a management innovation project undertaken by Regione Liguria, the regional authority of Liguria, Italy. The project is part of a wider governmental programme…
Italy
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2023-24
Liguria Region

Sportello Online

Context In response to the need for streamlining administrative processes and reducing burdens on both citizens and regional staff, Regione Liguria, the administrative body of the Liguria region in Italy,…
Italy
Digital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making
2023-24
National Geographic Institute. Ministry of Transportation, Mobility, and Urban Agenda

Mapa a la Carta – personalised maps

Context Mapa a la Carta is a web application created by the National Geographic Institute of Spain (Instituto Geográfico Nacional – IGN). Launched in 2021, it represents a significant shift…
Spain
Competition and consumer policyEfficiency of the state organisation and service deliveryPublic accounting and statistics
2023-24
Chamber of Commerce of Cosenza

Crafting public value through a user-centric approach

Context The Chamber of Commerce of Cosenza (CCC) faced a challenging situation. The Calabria region in Italy, where it operates, suffered from a declining population, high unemployment and limited funds…
Italy
Efficiency of the state organisation and service delivery
2023-24
Ministry of Interior

Automated decision-making as a building block for public administration reuse: ‘Development of the Automatic Public Administration Decision-Making (automatikus közigazgatási döntéshozatali – AKD) System building block’

Context The Government Decision 1328/2020 on the adoption of the medium-term National Anti-corruption Strategy and action plan for the period 2020–2022 required the development of an automated system to improve…
Hungary
Digital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources managementState governance and better policy makingSustainable development
2023-24
talent.brussels

My talent learning platform

Context The Brussels region faces a challenge: retaining public service expertise. A significant number of civil servants leave for the private sector, highlighting the need for improved training and development…
Belgium
Efficiency of the state organisation and service deliveryEmployment policiesHuman resources management