Innovation and Quality Management/ CAF

In the area of quality management, EIPA’s services centre around the Common Assessment Framework (CAF)

The CAF is a common tool to assist public sector organisations to use quality management techniques in public administration. It provides a general, simple, easy-to-use framework, which is suitable for self-assessment of public sector organisations and their development towards excellence.

Our role in CAF

EIPA hosts the European CAF Resource Centre (CAF RC).
The role of the EU CAF Resource Centre at EIPA is crucial. Besides managing the CAF database at European level, we act in coordination with the CAF National Centres, the European Commission and the EFQM representatives in the different revisions of the model, and the external feedback procedure. We offer a common European training scheme for those starting with CAF, and training the CAF external feedback actors. We also assist in the promotion and implementation of the model through European training, research and consultancy work.

How can we help you in your efforts for excellence?
We work with – and for – the CAF national correspondents and quality management specialists coordinating, assisting, training and evaluating quality management processes in specific segments. We cover all sectors using or planning to use CAF, and support and reinforce the large European family of CAF users.

If your ministry, department, city, hospital or institute is launching the self-assessment process, or wants to obtain training for the external feedback actors; if you want to conduct a bench-learning event, make a comparative analysis with other similar organisations, raise your skills in implementing or overseeing the CAF implementation in your organisation – please contact us and we will offer you consultancy and coaching in different formats in your path towards excellence.

Find out more about the European CAF Resource Centre

Knowledge Management in Public Sector Organisations

Knowledge management (KM) plays an integral part in public service. It is also one of the quality criteria in the CAF model. EIPA has been committed for more than a decade now to provide an in-depth understanding of the knowledge management concept, and its efficient use. We help public sector organisations to build strategies and plans for an efficient knowledge transfer between generations, and knowledge sharing among your peers. We explain how to apply proven KM tools such as the European Commission’s toolkit, completed with real-life cases.

  • Are you wondering how to attract and retain knowledge in the virtual world?
  • Are you concerned with the massive waves of retirements approaching in the coming years?

Our activities enable you to discuss the stages for development of a conceptual KM framework, building up strategies and plans for implementing it.

Do you want more information about Innovation and quality management/CAF?

If your organisation or institute has a specific training need, you can create your own course by building on the core modules of our existing courses and e-learning models. We also offer consultancy and coaching in different formats to European public administrations and agencies. Don’t hesitate to contact us.

Related courses

Currently there are no courses in this topic.

Do you want to receive updates about upcoming courses? Please subscribe to our newsletter.

Areas of expertise

Our courses