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2025-26
Public Service Hall operating under the Ministry of Justice of Georgia

Public Service Hall in Penitentiary Institutions

Context The project was initiated to address systemic barriers preventing those deprived of liberty from exercising their legal and civil rights due to the lack of direct access to public…
Georgia
Efficiency of the state organisation and service deliveryGovernance and Public Administration
2025-26
Council for simplification

Cafés de la Simplification

Context The Cafés de la Simplification (Coffee Simplification Sessions) project directly aligns with EPSA Category III, Delivering User-Centric Services at Subnational Level, by focusing on evidence-informed policies and effective models…
Luxembourg
Efficiency of the state organisation and service deliveryGovernance and Public Administration
2025-26
Public Service Hall, Ministry of Justice

Mobile Public Service Hall

Context The Mobile Public Service Hall was developed to address unequal access to public services at the subnational level, particularly in rural and high-mountainous regions of Georgia where geographic isolation,…
Georgia
Efficiency of the state organisation and service deliveryGovernance and Public Administration
2023-24
Monaghan County Council

MyCoCo – Delivering Local Authority Services Online

Context MyCoCo is a digital solution born out of a unique collaboration between thirteen Irish local authorities and supported by the Local Government Management Agency (LGMA). This initiative arose from…
Ireland
Administration of revenuesDebt and cash managementDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryPublic accounting and statisticsState governance and better policy making
2023-24
Ministry of Digital Transformation

The new Slovene biometric identity card – a major step towards modern digitalised services in the Republic of Slovenia

Context The Slovenian government, specifically the Ministry of Public Administration (now the Ministry of Digital Transformation) and the Ministry of the Interior, launched a project to issue new electronic identity…
Slovenia
Digital economy, research and innovationDigital education and skillsDigital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Investment management, public-private partnerships and state-owned enterprisesPublic healthSustainable development
2023-24
Consorci d'Educació de Barcelona

Tackling school segregation in Barcelona: a data governance approach

Context The Barcelona Education Consortium (Consorci d’Educació de Barcelona – CEB), a public body overseeing the education of 175 000 students, implemented a project to address school segregation. This issue is…
Spain
Digital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)School educationState governance and better policy making
2023-24
Madrid City Council

Madrid digital capital strategy

Context The Madrid City Council designed the ‘Madrid, Digital Capital’ strategy to spearhead the city’s digital transformation. This initiative aims to accelerate the digitisation of municipal services, ultimately improving the…
Spain
Digital economy, research and innovationDigital education and skillsDigital GovernmentEfficiency of the state organisation and service deliveryInvestment management, public-private partnerships and state-owned enterprisesSustainable development
2023-24
National Agency of Information Society (NAIS)

Application for the national support scheme for farmers

Special Recognition in category Digital Transformation in EPSA 2023-24 Context The agricultural sector is a cornerstone of the Albanian economy, providing food security, employment and raw materials for industries. However,…
Albania
Access to financeBetter regulation, licensing and inspectionsDigital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Sustainable development
2023-24
Ministry of Justice

Artificial intelligence in justice

Context The Ministry of Justice in Spain is leading a major project to implement artificial intelligence (AI) through the justice system. This initiative is part of a broader government push…
Spain
Digital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryJudicial systemsSustainable development