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2021
Department of Internal Affairs in co-operation with ICTU

City Deal Zicht op Ondermijning

The City Deal Zicht op Ondermijning (View of Undermining) started in mid-2017 with several central and local governments in the Netherlands. Twenty different governments signed an agreement with the focus…
The Netherlands
Better regulation, licensing and inspectionsDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy makingSupervision
2021
The Government Delegation in Extremadura

Consultas Covid Extremadura

In the context of the Covid-19 breakout, the Government Delegation in Extramadura decided to create a consultation mailbox, consultascovid19.extremadura@correo.gob.es. This was intended to answer citizen’s questions and doubts regarding the…
Spain
Crisis managementDigital GovernmentLong-term careState governance and better policy making
2021
AMA – Administrative Modernization Agency

ID.GOV.PT

Id.gov.pt is an app for mobile phones (Android, iOS, HarmonyOS) that allows citizens to create, access and legally share valid digital versions of personal identification documents. These include national ID…
Portugal
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2021
Ministry of State – Central Legislation Service

Casemates

Nowadays, legislation is not researched and read exclusively by lawyers. The non-legal public may also need to look for a legislative act in force in its consolidated version, without having…
Luxembourg
Better regulation, licensing and inspectionsDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2021 2025-26
USRC (Special Office for the Reconstruction of the municipalities of the “Seismic Crater”)

Digital for Reconstruction Grants

UPDATE: Project details updated during the EPSA 2025-26 edition. Awarded Special Recognition for continuous improvement and long-term sustainability. The project Digital for Reconstruction Grants has been developed in the context…
Italy
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2021
FinanzOnline, Bundesministerium Finanzen

Relaunch of FinanzOnline and integration of chatbot “Fred”

Good Practice Certificate: FinanzOnline was the first transactional portal of the Austrian public administration, launched in 2003. It is still the flagship of e-government applications in Austria. Through the course…
Austria
Digital economy, research and innovationDigital GovernmentTax complianceTax policy
2021
Austrian Federal Ministry of Justice

JustizOnline

Second prize winner in the category Digital in EPSA 2021: JustizOnline is the digital public service platform of the independent Austrian courts and public prosecution offices, which provides digital access…
Austria
Digital GovernmentState governance and better policy making
2021
The city of Vienna

Vienna provides space (Wien gibt Raum)

First prize winner in category Digital in EPSA 2021: Public space is the flagship of a modern city, where different interests and needs come together. In Vienna, various departments of…
Austria
Better regulation, licensing and inspectionsDigital economy, research and innovationDigital GovernmentState governance and better policy making
2021
Câmara Municipal de Cascais

IRec

The project iRec (Innovate Recycling), represents the commitment of Cascais Municipality towards the future in terms of preservation of the environment and achievement of SDGs. The municipality’s intent to preserve…
Portugal
ClimateEnergyState governance and better policy makingSustainable development