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2019
Administrative Modernization Agency

SIMPLEX+ Program

The second generation of the SIMPLEX programme has a clear focus on the digital transformation of public services and includes more recent methodologies, a multichannel approach, specific subprogrammes and new…
Portugal
Better regulation, licensing and inspectionsDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Municipality of Prishtina

E-kiosk (Digital Self Service)

For years, the residents of Prishtina (the Republic of Kosovo) have faced the problem of waiting in long and slow queues to receive a document from the Civil State Registry,…
Kosovo
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
2019
Barcelona Provincial Council

Model of integral management of social responsibility for public organisations

Public administration in general must recover the confidence of citizens in public institutions through responsible and transparent management. This loss of confidence is often attributed to the feeling of bureaucratic…
Spain
Ethics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy makingSustainable development
2019
General Directorate of Rural Development - Department of Agriculture, Livestock, Fisheries and Food

Spatial IACS Data Supply of Farms in Catalonia

The management of the Common Agricultural Policy (CAP) grants generates a very high volume of data every year. The declarations include alphanumeric and geospatial information of farms, such as parcels,…
Spain
Digital economy, research and innovationDigital GovernmentEnvironment and natural resources
2019
Municipality of Caggiano

Asmel Consortile

The Municipality of Caggiano and the Asmel Consortile project anticipated the guidelines that the European Directives 23/2014/EU, 24/2014/EU and 25/2014/EU would indicate in 2014. The purpose of this was to…
Italy
Efficiency of the state organisation and service deliveryManagement and implementation of EU fundsState governance and better policy making
2019
City Council Barcelona

SOCIAL SUPERBLOCKS: proximity home care services

Home Care Services (HCS) is a basic social service based on the Social Services Law. Barcelona Municipal Institute of Social Services is responsible for implementing and offering these services. The…
Spain
Efficiency of the state organisation and service deliveryHuman resources management
2019
Kind en Gezin

Groeipakket

As a result of the sixth Belgian governmental reform, the competence of child benefits was transferred from the federal level to the communities and regions (Flanders, Wallonia, Brussels and the…
Belgium
Access to financeBudget preparation and implementationEfficiency of the state organisation and service delivery
2019
Federal Ministry of Finance, Austria

co-creation platform www.e3lab.at

The Austrian Tax Administration is taking a new and innovative path by already engaging its citizens at the beginning and throughout the process of the development of its services. Hence,…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax policy
2019
Logius

Berichtenbox app MijnOverheid

The Dutch government offers its citizens a secure mailbox service, called the Berichtenbox through which citizens can receive formal correspondence from government agencies in digital form. It can be seen…
The Netherlands
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Hague Conference on Private International Law

iSupport

The first decade of the 2000s was marked by legislative efforts to improve the recovery of international child support. States adopted international and European legislation with a view to providing…
The Netherlands
Digital GovernmentJudicial systems