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2023-24
Public Policy Secretariat of the Republic of Serbia

Portal of register of administrative procedures – single window for public services

Third prize winner in category Innovation in Public Administration in EPSA 2023-24 Context The Register of Administrative Procedures (RAP) is the single electronic portal for all public services in the Republic of…
Serbia
Better regulation, licensing and inspectionsDigital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service deliverySmall and medium-sized enterprises, social enterprises and other sectors
2017
Municipality of Barcelona, Social Welfare department

Home Refurbishment Programme

Barcelona Provincial Council is an intermediate local authority. Its objectives are to ensure the provision of municipal services and to support the work of local government. It has competences to…
Spain
Efficiency of the state organisation and service deliveryState governance and better policy making
2017
Asker municipality

Asker Welfare Lab

The Welfare Lab in Asker municipality is an example of a specific service innovation, and an example of how working innovatively can significantly change the trajectory that was originally plotted.…
Norway
Efficiency of the state organisation and service deliveryState governance and better policy making
2017
Municipality of Bari

From E-Government to E-Governance in a Wide Metropolitan Area

The Metropolitan Area of Bari is a wide territorial area that includes 41 municipalities with more than one million citizens. The traditional and bureaucratic public administration does not have the…
Italy
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2017
Implementation Organization used in the Electronic Government Action Programme (ICTU)

Vensters

‘Vensters’ is an instrument that allows municipalities, provinces and water boards to gain an overview of the performance and functioning of their management. The instrument also allows them to compare…
The Netherlands
Efficiency of the state organisation and service deliveryHuman resources managementState governance and better policy making
2017
Spanish Ministry of Justice

Digital Justice

The Digital Justice Programme provides electronic case management of legal affairs submitted to Courts in Spain. Moreover, the project is responsible for the implementation of new working methodologies that improve…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryJudicial systems
2017
Region of Crete

A root and branch reformation of an organisation’s business model

The Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a strategic plan that outlines the main steps…
Greece
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources managementState governance and better policy making
2017
Government of Catalonia, Ministry of Business and Knowledge. Business Management Office

One Stop Shop in Catalonia

Promoting changes in the relationship between businesses and government that facilitate economic activity has been a priority for the Government of Catalonia. This new relationship model is based on confidence…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryInvestment management, public-private partnerships and state-owned enterprisesState governance and better policy making
2021
Barcelona Provincial Council

Community mediation programme

The Diputació de Barcelona is a local government body that fosters the advancement and well-being of people living in the province of Barcelona. It cooperates with the city councils in…
Spain
Efficiency of the state organisation and service deliveryState governance and better policy making
2021
Open Administration Consortium of Catalonia

Digital maturity index for local governments

The Open Government of Catalonia (AOC) is a public digital agency with the mission to foster the digital transformation of Catalonia’s public sector. It provides e-government services about shared digital…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making