The Future-Proof Public Sector: Organisational Transformation in Times of AI

This course provides public sector leaders with the essential tools to tackle digital transformation, focusing specifically on the integration of Artificial Intelligence (AI) in public services, the new forms of work and the latest trends in HRM. Participants will learn practical strategies to navigate and leverage emerging trends that shape the future of governance.

Participants will explore how AI can enhance public sector efficiency, improve decision-making, and transform the workforce – all while ensuring ethical standards and a focus on human-centric service delivery. The course emphasises proactive leadership, the adoption of hybrid work models, and improved approaches to public sector modernisation, including user experience and collaborative policy-making.

Through interactive sessions, including real-world case studies and facilitated discussions, participants will explore solutions to common challenges in adopting AI and hybrid work models. The course will also offer insights into the future of leadership in the public sector, preparing participants to strengthen collaboration, manage hybrid teams, and lead with agility in a rapidly evolving environment.

What you will learn
In today’s fast-changing environment, public sector leaders face the challenge of adapting to new technologies like AI, while also managing workforce transformation, innovation, and service delivery. This course will address these challenges by providing practical insights and strategies to effectively manage work forces by placing the citizens at the centre and mastering the implementation of AI in the public sector.

Participants will, at the end of this course, be able to:

• Apply the latest insights into AI policy and practical applications, addressing both challenges and opportunities.
• Understand how AI technologies can improve public service delivery and support innovation.
• Use AI to shape a proactive, healthy, and productive Future of Work in the public sector.
• Drive public sector modernisation by applying empathy-driven approaches, collaborative policy-making and co-design, while mastering key trends in user experience and human-centric design.
• Lead with agility and manage organisational transformation by utilising AI-driven insights to create a future-ready organisation, while promoting continuous learning in public sector organisations.
• Frame the organisational transformation within a comprehensive quality management framework, with CAF serving as a potential tool to further enhance assessment and continuous improvement efforts.

This course is structured to deliver both practical insights and theoretical knowledge, comprising presentations, case studies, and interactive discussions. Each module will begin by capturing participants’ current knowledge and expectations through a short survey, ensuring that the content addresses the group’s needs.

Key presentations will provide expert insights into AI and organisational transformation, followed by real-world case studies that demonstrate how these concepts are applied in practice. Participants will engage in facilitated group discussions to explore challenges and co-create actionable solutions. These discussions will be dynamic, using interactive tools like voting and brainstorming techniques.

To ensure participants leave with valuable takeaways, the course will culminate in summarised results of discussions and presentations, potentially including an AI-generated manifesto or practical guidelines.

Networking opportunities will be available throughout the course, during breaks, lunch, and a first-day dinner, allowing for peer connection and further exchange of ideas.

This concise format helps professionals leave equipped with strategies and insights they can immediately apply to their organisations.

Leadership groups and officials from public sector organisations in Member States and candidate countries, including team leaders, middle managers, strategy developers, HR managers, and academics, focused on improving productivity in the public sector and adapting to AI-driven changes.

Project number: 2520101

Course venue
Hotel Granvia
Gran Via de les Corst Catalanes,
678 08010 Barcelona (ES)

Project Management Officer
Ms Isabela Puscasu
Tel: +31 43 3296240
i.puscasu@eipa.eu

Fee
The fee includes documentation, refreshments and lunches. Accommodation and travel costs are at the expense of the participants or their administration.

Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden.

For all other participants, the regular fee applies.

Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.

Loyalty coupon
As a token of appreciation we offer all our participants a loyalty coupon for one of our future courses. The offer can be shared with colleagues and relevant networks. The coupon will expire one year after its release. This discount is not cumulative with other discounts, except for the EIPA member fee.

Meals
Dietary preferences can be indicated on the registration form.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Payment
Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.

EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).

A few days before the start of the course you will receive the log-in details for accessing the course materials. You can log in here.