Knowledge Management in Public Sector Organisations: The Do's and Don’ts

Knowledge management (KM) is becoming increasingly important in the public service.

Civil servants in charge of effective service delivery, and ensuring knowledge sharing and talent management within and across teams, know how crucial it is to have quick access to relevant information, knowledge and expertise. Those with pressure to meet delivery objectives know how essential it is to retain the knowledge of colleagues who are leaving, and to onboard new colleagues effectively with systematic learning from their peers.

Covid-19 has forced institutions at all levels to switch to remote working, and this ‘new normal’ is here to stay. This poses new challenges for collaboration and sharing knowledge virtually. The fast initial adoption of quick and provisional tools has turned into the loss of efficiency and frustration among employees and stakeholders. We all have realised that tools are important, but a successful migration also requires leadership, clear guidelines and real commitment. Knowledge managers become the new strategists, where they need to develop and implement knowledge management strategies and action plans adapted to this new era of digitalisation.

The course will provide a sound understanding of the knowledge management and talent management concept; you will learn to apply proven tools and how to implement KM in your teams and in your organisation. Many best practice examples of KM in public institutions will inspire you.

The course will be based on the Knowledge Management Toolkit elaborated by our external expert Dr Klaus North for the European Commission. Furthermore, the experience of the UK Civil Service in linking KM and TM will be presented by our expert John Murphy. Other members of the team will explain different experiences and practices in different public organisations.

What will you learn:

• You will be able to discuss the stages for development of a conceptual KM framework, building up strategies and plans for implementing it.
• You will learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer between generations. Each session will have a theoretical component, followed by interactive activities. Throughout the course, there is an emphasis on real-life examples and supported group work.

Course methodology/highlights:

After the introduction to KM and TM, participants perform a self-assessment and discuss typical challenges. Based on this  they learn what are effective tools and practices, both with exercises and in an interactive workshop setting.

EIPA presents the Practitioners Toolkit of the European Commission with the contribution of the authors of the guide.

EIPA explains and assists, in a very practical and interactive manner, in the use of the toolkit. We divide the package into different sets, which reflect the key steps in implementing KM in a cycle of continuous improvement and learning.

The second day is then devoted to learning from good practices and  implementing those practices in the respective organisations.

Combining the different modules in the programme, your organisation will develop its organisational capabilities to apply the most effective KM and TM tools.

Through interactive workshops and peer-to-peer learning, we will help you and coach you in order to

• assess the level of current KM practices within your
• organisation;
• develop and deploy tailored KM action plans and
• strategies;
• create effective KM practices;
• apply the most effective KM tools;
• design training and intervention programmes for
• efficient knowledge transfer and retention;
• learn and benchmark from the good practice of other countries.

This course is aimed at public officials from all levels of government, and especially those responsible for human resources and/or training. The course is also useful for private or civil society, and NGOs.

Course venue
Hotel Granvia
Gran Via de les Corst Catalanes, 678
08010 Barcelona (ES)

Programme Organiser
Ms Belinda Vetter
Tel: +31 43 3296382
b.vetter@eipa.eu

Fee
The fee includes documentation and refreshments. Lunches, a reception or dinner are included if mentioned in the programme. Accommodation and travel costs are at the expense of the participants or their administration.

Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain and Sweden.

For all other participants, the regular fee applies.

Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.

Meals
Dietary preferences can be indicated on the registration form.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Payment
Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.

EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).