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Knowledge Management in Public Sector Organisations: The Do's and Don’ts
Knowledge management (KM) is becoming increasingly important in the public service.
Civil servants in charge of effective service delivery, and ensuring knowledge sharing within and across teams, know how crucial it is to have quick access to relevant information, knowledge and expertise. Those with pressure to meet delivery objectives know how essential it is to retain the knowledge of colleagues who are leaving, and to onboard new colleagues effectively with systematic learning from their peers.
COVID- 19 has forced institutions at all levels to switch to remote working, and this ‘new normal’ is here to stay. This poses new challenges for collaboration and sharing knowledge virtually. The fast initial adoption of quick and provisional tools has turned into the loss of efficiency and frustration among employees and stakeholders. We all have realised that tools are important, but a successful migration also requires leadership, clear guidelines and real commitment. Knowledge managers become the new strategists, where they need to develop and implement knowledge management strategies and action plans adapted to this new era of digitalisation.
The course will provide a sound understanding of the knowledge management concept; you will learn to apply proven tools and how to implement KM in your teams and in your organisation. Many best practice examples of KM in public institutions will inspire you. The course will be based on the Knowledge Management Toolkit elaborated by our external expert Dr Klaus North for the European Commission. Furthermore, the experience of the UK Civil Service will be presented by our expert John Murphy. Other members of the team will explain different experiences and practices in different public organisations.
What will you learn:
- You will be able to discuss the stages for development of a conceptual KM framework, building up strategies and plans for implementing it.
- You will learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer between generations.
- Each session will have a theoretical component, followed by interactive activities. Throughout the course, there is an emphasis on real-life examples and supported group work.
Course methodology/highlights:
EIPA presents the Practitioners Toolkit of the European Commission with the contribution of the authors of the guide.
EIPA explains and assists, in a very practical and interactive manner, in the use of the toolkit. We divide the package into different sets, which reflect the key steps in implementing KM in a cycle of continuous improvement and learning.
Through interactive workshops and peer-to-peer learning, we will help you and coach you in order to
- assess the level of current KM practices within your organisation;
- develop and deploy tailored KM action plans and strategies;
- create effective KM practices;
- apply the most effective KM tools;
- design training and intervention programmes for efficient knowledge transfer and retention;
- learn and benchmark from the good practice of other countries.
Course material and learning support
Through self-assessment exercises and action plan preparation techniques, you will be able to implement what you have learned in your own organisation. The course will equip you with the knowledge and practical tools to design training programmes and interventions to confront the knowledge management challenges. You will also have access to the course materials for a duration of three months after the course.
This course is aimed at public officials from all levels of government, and especially those responsible for human resources and/or training. The course is also useful for private or civil society, and NGOs.
Online Course
For this online course we make use of Zoom
Programme Organiser
Ms Belinda Vetter
Tel: + 31 43 3296382
b.vetter@eipa.eu
Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency
Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.
For all other participants, the regular fee applies
Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.
Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.
For all other participants, the regular fee applies.
Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.
Payment
Prior payment is a condition for participation.
Cancellation policy
For administrative reasons you will be charged € 50 for cancellations received within 7 days before the activity begins. There is no charge for qualified substitute participants.
EIPA reserves the right to cancel the activity up to 1 week before the starting date. In that case, registration fees received will be fully reimbursed.
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Programme
08.45 | Opening of the virtual meeting room at 8.45 Central European Time (Amsterdam) |
09.00 | Opening of the first day of the seminar: Introduction to the objectives and working methodology Tour the table: participants introduce themselves (in preparation for networking opportunities later on) Gracia Vara, Expert and project leader – Event coordinator and moderator, EIPA |
A basic understanding of KM in the twenty-first century | |
09.10 | The post-Covid KM (and TM, Talent Management) era in the public and private sector Prof. Dr. Klaus North, Wiesbaden Business School, Germany (DE) |
10.00 | Short break |
10.10 | The most effective KM tools
Klaus North |
11.30 | Coffee break |
11.45 | The Works of the OECD on Talent Management Dónal Mulligan, Analyst, Public Management and Budgeting Division, Directorate for Public Governance, OECD, Paris (FR) |
12.15 | Prepare yourself for a self-assessment of the level of current KM practices.
Klaus North |
13.00 | Lunch |
14.00 | The way towards developing modern learning organisations – the key components Klaus North |
15.00 | End of Day 1 |
08.45 | Opening of the virtual meeting room |
09.00 | Opening of the second day of the seminar: Introduction to the objectives and working methodology Gracia Vara |
Practical understanding and case analysis on three axes:
• the capture of knowledge by newcomers • the constant flux of knowledge throughout the organization • the knowledge retention exercise |
|
09.10 | How to implement KM in your organisation:
a) Examples of good practice identified across Europe. b) The role of knowledge managers. John Murphy, Knowledge and Information Management Lead, Civil Service Policy Profession Unit, London (UK) |
10.00 | How to structure action plans in a modular way and considering initial, intermediate and advanced levels of practice.
• Tailor-made coaching to implement a KM system and/or fine-tune specific knowledge management practices (e.g. effective lessons learned, knowledge transfer) • Review current KM system and practices and provide recommendations for improvement following the ‘plan, do, check, act’ (PDCA) approach. – Q&A session Klaus North and John Murphy |
10.45 | Coffee break |
Examples of good strategies for implementing knowledge management: the cases of the UK, Germany, Slovenia and the European Commission | |
11.00 | The UK experience – case analysis
John Murphy |
11.30 | The German Experience Klaus North |
12.00 | Experience from the European Commission and its new Human Resources strategies – debate Gracia Vara |
12.30 | The experience of Slovenia with staff exchange and merging the private and public sector – debate Jelena Tabaković, Expert, Division for the Administrative Burden Reduction and Quality, Slovenian Ministry of Public Administration, Ljubljana (SI) |
13.00 | Lunch |
14.00 | Experience-sharing forum Participants will be asked to discuss the lessons learned and their implementation strategy in pairs, and develop possible action plans for their organisations |
Transfer to smaller working rooms | |
14.45 | Conclusions: The list of dos and don’ts and closure |
15.00 | End of the seminar |