Human resource management, Negotiation and soft skills, Quality management/CAF

CAF Success Decoded: Leadership Commitment and Agile Management

Experience practical workshops blending agile techniques and TQM tools. Harness real-world simulations, refine leadership commitment and create agile action plans. Equip yourself with hands-on strategies for immediate implementation, ensuring tangible outcomes in your public sector role.

About this course

The Common Assessment Framework (CAF) is a total quality management tool (TQM) based on the Excellence Model of the European Foundation for Quality Management and the quality management model of the German University of Administrative Sciences in Speyer. CAF has been specifically designed for the development of TQM in public-sector organisations, starting with a self-assessment of their performance. Since the launch of the first version of CAF in 2000, till the most current version in 2020, more than 4,000 organisations in many European countries and EU Institutions have implemented this quality framework. This training will be focused on the most recent changes in CAF, and respectively on the CAF 2020.

Participants will, at the end of this course, have a clear understanding of:

  • the CAF 2020 quality model itself, the scoring system and the self-assessment process;
  • how to implement the CAF 2020;
  • how to prioritize, within CAF 2020, improvement actions on a short, medium and long-term basis; the place of the CAF and CAF 2020 within the different models used for TQM in the public sector;
  • The requirements for the PEF evaluator’s work and the Feedback Report.

Course methodology/highlights:

The programme will be implemented through a variety of training methods including presentations, group work, discussions, skills practice, etc.

Participants will have at the end of this course:

  • gained a deeper insight into the details of the content of the CAF 2020 quality model and the particularities of its implementation;
  • found solutions for the specific problems and challenges encountered during their CAF implementations, guaranteeing greater success in the future;
  • learned lessons about the success and failure factors;
  • contributed to the learning of other CAF users;
  • a greater appreciation of the added value of the Process on External Feedback and the CAF Effective User Label.

This course is suitable for all public officials who are involved in the introduction and/or implementation of quality management tools in their respective organisations. It is of particular relevance for those who are already knowledgeable on CAF (such as members of national CAF resource networks, certified CAF trainers and CAF external evaluators) and who want to acquire a specialised and practical understanding of CAF 2020.

Course venue
European Institute of Public Administration (EIPA)
O.L. Vrouweplein 22
6211 HE, Maastricht
the Netherlands

Programme Organiser
Ms Belinda Vetter
Tel: +31 43 3296382
b.vetter@eipa.eu

Fee
The fee includes documentation and refreshments. Lunches, a reception or dinner are included if mentioned in the programme. Accommodation and travel costs are at the expense of the participants or their administration.

Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.

For all other participants, the regular fee applies.

Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.

Meals
Lunches, the reception or dinner will be served at a restaurant in town. Special dietary requirements (e.g. vegetarian, diabetic) can be indicated once you receive the confirmation of the course.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Payment
Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.

EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).

Download the brochure

I have a question

Our experts

Gracia Vara Arribas
Project leader

Gracia Vara Arribas

EU Law and Public Procurement, EU Governance, Head of the European CAF Resource Centre

Tihana Puzić

Deputy Head of the European CAF Resource Centre

Programme

09.15Registration of participants
09.30Welcome and introduction to the course
09.45The European vision of quality: the Common Assessment Framework. Its origin and actual use
10.30The CAF 2020 model
11.15Coffee break
11.30CAF 2020 Exercise 1: “How to identify sub-criteria”
12.15Exercise 1: Review of results in plenary session and discussion
13.00Lunch break
14.00CAF 2020: Definition of the stakeholders
14.15Self-assessment with CAF 2020 and the scoring team
14.45CAF 2020 Exercise 2: “How to use the scoring team”
15.15Coffee break
15.30Exercise 2: Review of results in plenary session and discussion
16.00The CAF 2020 self-assessment process; presentation of the Case Study for Day 2
17.00End of Day 1
09.30CAF 2020 Exercise 3: Case Study Phase 1 – Criteria C and D
10.00CAF 2020 Exercise 3: Case Study Phase 2 – Sub-Criteria
11.00Coffee break
11.15Exercise 3: Review of results in plenary session and discussion
12.00CAF 2020 Exercise 4: Case Study Phase 3 – Design improvements
13.00Lunch break
14.00Exercise 4: Review of results in plenary session and discussion
14.30How to prioritise actions on improvement
15.00CAF 2020 Exercise 5: Case Study Phase 4 – Prioritize improvements
15.30Coffee break
15.45Exercise 5: Review of results in plenary session and discussion
16.15Presentation of the CAF Procedure on External Feedback: Practical recommendations and requirements for the work of evaluator/s and the Feedback Report – Part I
17.00End of Day 2
09.30Presentation of the CAF Procedure on External Feedback Report – Part II
10.15CAF in the context of other quality management tools. Lessons learnt from Member States’ experience
11.45Coffee break
12.00What can the European CAF RC do for you?
12.30Evaluation of the seminar and handing of certificates
13.00Lunch break
14.15End of the course

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CAF 2020 and its Relationship with other Management and Quality Tools

Confirmed
13 Jun 2022 - 15 Jun 2022
Maastricht (NL)
Register before: 10 Jun 2022

Simultaneous interpretation can be offered. Contact the programme organizer for more information and conditions.

 1.170 per attendee
 1.050 for EIPA members
Registration closed

Discount policy

EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?

Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.

For all other participants, the regular fee applies.

Early bird discount

For a limited number of training courses, EIPA offers an early bird discount.

For more information please contact us.

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SKU: 2220101
Register before: 10 Jun 2022

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