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CAF 2020 Total Quality Management framework – A Tool for Revamping Public Administrations in the Post COVID Era

The Common Assessment Framework (CAF) is a total quality management tool (TQM) based on the European Foundation for Quality Management (EFQM) Excellence Model and the quality management model of the German University of Administrative Sciences in Speyer. This course is suitable for all public officials who are involved in the introduction or implementation of quality management tools in their respective organisations.

About this course

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Our experts

Gracia Vara Arribas
Project leader

Gracia Vara Arribas

EU Law and Governance, Head of the European CAF Resource Center
Goran Pastrovic

Goran Pastrovic

Senior Expert in Quality Management


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CAF 2020 and its Relationship with other Management and Quality Tools

13 Jun 2022 - 15 Jun 2022
Maastricht (NL)

Simultaneous interpretation can be offered. Contact the programme organizer for more information and conditions.

SKU: 2220101
Register before: 10 Jun 2022
 1.170 per attendee
 1.050 for EIPA members
Registration closed

Discount policy

EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?

Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.

For all other participants, the regular fee applies.

Early bird discount

For a limited number of training courses, EIPA offers an early bird discount.

For more information please contact us.

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