Tihana Puzić

Deputy Head of the European CAF Resource Centre

Professional experience

Tihana Puzić is a highly qualified professional with a wealth of experience in organizational consultancy and quality management. She brings a unique skill set to the table, including certifications as a finance management auditor for public institutions, a quality manager for ISO 9001:2015, and as a Common Assessment Framework (CAF) trainer, practitioner and researcher. With over 20 years of experience in this field, Tihana has a proven track record of leading teams and scaling best practices in quality management and organizational development.

The extensive experience with the CAF supports her expertise in this area. She has a deep understanding of the CAF processes, phases and roles and has successfully implemented it in various organisations. Tihana’s in-depth knowledge of the Total Quality Management makes her a valuable resource for organizations seeking to improve their management processes and performance.

She is committed to empower public organisations in using the Common Assessment Framework – aiming at delivering excellent services through transparent, agile, digitalized, and client-centered approaches. She is driven by a strong commitment to creating a work environment that supports skilled and satisfied employees and is backed by strong leadership and advocacy at all levels.

Tihana Puzić is a valued member of European CAF Resource Centre team, providing expert support in the Common Assessment Framework since 2022.

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