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EPSA 2023-24 is supported by the European Commission
EPSA 2023-24 is supported by the European Commission, Directorate-General for Structural Reform Support (DG REFORM), through the Technical Support Instrument (TSI).
The ‘citizen spot’ is a multiservice physical counter where a specialised mediator assists citizens in accessing a portfolio of online public services, and then teaches them how to use it…
Portugal
Digital economy, research and innovationDigital education and skillsDigital Government
One obvious challenge of the twenty-first century is the lack of adequate budget transparency (real-time accuracy) to support the achievement of good governance and a strong need to ensure efficiency…
Croatia
Better regulation, licensing and inspectionsBudget preparation and implementationEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)
The National Council on Prices and Reimbursement of Medicinal Products is the most recently established Bulgarian state administration, created in 2013 by decree of the Council of Ministers of the…
UPDATE: Project details updated during the EPSA 2025-26 edition. Awarded Special Recognition for continuous improvement and long-term sustainability. During the last few decades, society has witnessed a crisis of representative…
Spain
Digital GovernmentEfficiency of the state organisation and service delivery
The shortage of building land in the city of Barcelona has led to people exploring new ways of fostering horticulture in the city. Besides a network of urban allotments that…
Spain
Environment and natural resourcesSocial protection benefit systemsSocial servicesSustainable development
The project is a perfect example of designing and providing modern public services and can be treated as a trigger for change in this area. The new e-service, Your e-PIT,…
Poland
Digital GovernmentDigitalisation of revenue administrationTax policy
There is a growing realisation among public authorities in the Netherlands that their work should be data-driven. Local and regional governments, such as municipalities and provinces, wish to make substantial…
The aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. This already appeared largely assured through transfer of the previous year’s…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax complianceTax policy
In a growing and complex risk environment, efficient and fast information to the public is of highest importance. The information and alerting of the population of risks and threats is…
Luxembourg
Crisis managementDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
UPDATE: Project details updated during the EPSA 2025-26 edition. The Automobile Club d’Italia (ACI) mobility information system called ‘Luceverde’ (Green Light) provides an integrated and innovative service, offering constantly updated…
Italy
Digital economy, research and innovationTransport and mobility
