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EPSA 2023-24 is supported by the European Commission
EPSA 2023-24 is supported by the European Commission, Directorate-General for Structural Reform Support (DG REFORM), through the Technical Support Instrument (TSI).
The project is a perfect example of designing and providing modern public services and can be treated as a trigger for change in this area. The new e-service, Your e-PIT,…
Poland
Digital GovernmentDigitalisation of revenue administrationTax policy
There is a growing realisation among public authorities in the Netherlands that their work should be data-driven. Local and regional governments, such as municipalities and provinces, wish to make substantial…
The aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. This already appeared largely assured through transfer of the previous year’s…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax complianceTax policy
In a growing and complex risk environment, efficient and fast information to the public is of highest importance. The information and alerting of the population of risks and threats is…
Luxembourg
Crisis managementDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
UPDATE: Project details updated during the EPSA 2025-26 edition. The Automobile Club d’Italia (ACI) mobility information system called ‘Luceverde’ (Green Light) provides an integrated and innovative service, offering constantly updated…
Italy
Digital economy, research and innovationTransport and mobility
The Austrian Tax Administration is taking a new and innovative path by already engaging its citizens at the beginning and throughout the process of the development of its services. Hence,…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax policy
UPDATE: Project details updated during the EPSA 2025-26 edition. Awarded Special Recognition for continuous improvement and long-term sustainability. The reality of digital administrative management services that are provided in the…
Spain
Digital GovernmentState governance and better policy making
The Provincial Council of Bizkaia (Biscay) strongly believes that rather than being just a mere spectator of changes and evolutions (reactive contributors), one of the main goals of public administrations…
Spain
Digital GovernmentFinancial literacyInvestment management, public-private partnerships and state-owned enterprises
In City Deals, cities, the government, other public administrations (e.g. provinces and water boards), the private sector and civil society organisations make concrete agreements with each other to tackle urban…
The Netherlands
Access to financeInvestment management, public-private partnerships and state-owned enterprisesSocial protection benefit systemsState governance and better policy making
For years, the residents of Prishtina (the Republic of Kosovo) have faced the problem of waiting in long and slow queues to receive a document from the Civil State Registry,…
Kosovo
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
