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2019
AMA - Administrative Modernisation Agency

Citizen Spots

The ‘citizen spot’ is a multiservice physical counter where a specialised mediator assists citizens in accessing a portfolio of online public services, and then teaches them how to use it…
Portugal
Digital economy, research and innovationDigital education and skillsDigital Government
2019
Federal Ministry Republic of Austria Finance

Automated Employee Tax Assessment

The aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. This already appeared largely assured through transfer of the previous year’s…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax complianceTax policy
2019
Federal Ministry of Finance Austria

Governance-Risk-Compliance Management IT Tool

Risk management is a rapidly developing management discipline coming from private industry and today, it is advanced in the financial sector. In public sector organisations it is hardly implemented, although…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Trondheim Municipality

University City TRD3.0 – Learning Society

The municipality has an important role as democratic arena, service provider, community developer and public authority. The municipal sector handles complex tasks with high demands on quality, efficiency and innovation,…
Norway
Digital economy, research and innovationHigher education and researchState governance and better policy makingSustainable development
2019
via donau - Österreichische Wasserstraßen-Gesellschaft mbH

Initiating digitalization at viadonau. Rethinking business processes in a digital context

Digitisation is currently a particularly topical issue and the digital transformation is strongly driven and supported by the Austrian public administration. Viadonau, a state-owned company, has been challenged to find…
Austria
Digital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service delivery
2019
Office for Future Related Issues (Federal Government Vorarlberg/Austria)

Aha plus

According to a study on volunteering (Bürgerschaftliches Engagement und Sozialkapital in Vorarlberg 2014) carried out by Vorarlberg University of Applied Sciences in cooperation with the Office for Future-Related Issues), 48%…
Austria
Digital economy, research and innovationEmployment policiesHuman resources management
2019
Diputaci— de Barcelona

Employment in Local Industry (ELI)

For decades, employment promotion policies focused exclusively on the unemployed and on vulnerable groups as regards gender, age and time unemployed. The most usual actions tend to be aimed at…
Spain
Employment policiesHuman resources managementManagement and implementation of EU fundsSmall and medium-sized enterprises, social enterprises and other sectors
2019
Provincial Council of Albacete

SEDIPUALB@ Public Digital Administrative Management Platform

The reality of digital administrative management services that are provided in the public sector (the axis of the relationship of citizen–administration and the internal functioning of the administration itself) is…
Spain
Digital GovernmentState governance and better policy making