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SEDIPUALB@ Public Digital Administrative Management Platform

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Spain

Policy areas

Central & local administrationDigitalisatione-GovernmentGovernance

Organisation name Provincial Council of Albacete

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Contact person: Jose Joaquin de Haro Navarro

jj.deharo@dipualba.es

The reality of digital administrative management services that are provided in the public sector (the axis of the relationship of citizen–administration and the internal functioning of the administration itself) is that there are a number of strategies. These involve many projects with consequent investments and if successful, they produce medium-term effects of technological captivity and suffer from little possibility of integration with external platforms (public or private).

SEDIPUALB@ arose as a result of a digital transformation plan of the Provincial Council of Albacete and its municipalities. The question was asked, if the regulations are the same for all public administrations, why can there not be single management system for all – public, integrated with the services of the central administration? It would have open interfaces so that any public or private platform can interact with it and be led by people from the technical field without political limitations or impositions. Thus, the objective of the project is the generation of a common platform, which allows the advantage of synergies and economies of scale in the digital transformation of local administrations.

The Diputación de Albacete began around 2014 with the creation of a public platform to allow a fully digital administrative management, integrated with the services provided by the central state (building blocks). The platform – SEDIPUALB@ was envisaged to be public, integrated, open and focused on providing quality services to citizens, respecting regulatory compliance. By mid-2016, SEDIPUALB@ was already implanted in all the city councils of the province of Albacete – the only province in Spain to generate these kind of services at that time.

At the beginning of 2017, due to the success of the project and the need to generate economies of scale and homogeneity in the provision of digital services to citizens, the Spanish central authorities suggested the possibility of extrapolating the project to any public entity that wanted to use it. During 2017, a governance and sustainability model was developed for the project and made the platform available to any public entity that requests it (using the State Technological Transfer Centre).

The basic principle has always been to generate value through innovation, but always applying the changes ‘in-house’ in the first place. The organisation uses the same daily management platform and the generated tools are tested before anyone else uses them. From there we have a collaborative model, which allows introducing suggestions or levels by different channels that are then debated by a mista committee (legal-technical) that is the one that decides the final lines of action. The main lines of direction of the project start from two technical but complementary ways: technological and management (administrative modernisation and IT service), and legal and regulatory (electronic administration coordination). In this way it is guaranteed to provide a multidisciplinary vision of each proposed solution. The platform was designed to be deployed remotely, advocating self-training through audiovisual mechanisms (YouTube channels).

From the beginning of the opening to the entire Spanish territory, the project has had an extraordinary reception. Currently SEDIPUALB@ manages more than 6000 concurrent users and is being used by more than 300 local government entities (cities, consortia, universities, municipalities, etc.) from seven autonomous regions of Spain, covering more than one million inhabitants. All the services are served in cloud mode (SaaS) and developed in Javascript + .Net + PostgreSQL.

It is a unique initiative that a local administration creates a management system with its own resources and shares it, making the project more sustainable, with administrations from all areas of the country.
It is also novel in the way of sharing it, as ‘software as a service’ (SaaS), generating significant savings in the field of public spending.

Additionally, an initiative of this kind generates several reflections, in the line that collaboration in the management and provision of public services between administrations is perfectly possible and generates significant benefits for all.
Specifically, it has allowed to:

  • improve the image of our entity for citizens and administrations;
  • improve the management system with initiatives and requirements of other administrations;
  • finance the project.

For the rest of the administrations (of different levels and scale) it provides them with:

  • an agile management system generated from the public domain at a reasonable cost;
  • a continuity and loyalty in the management of public information, sharing common objectives and problems.

One of the main barriers that was expected in the implementation of this project was the difficulties in homogenising the way of providing the same services that the different public administrations had. However, the tech-savvy leadership that this project has with the absence of political objectives, was helpful in the search for the provision of quality public services centred on the citizen. Therefore, the process of adaptation of public administrations to the elements (functional and technical) that are essential in the platform was simpler than expected.

The sustainability of the project is based on two facets:

Both models are published on the project’s website https://www.sedipualba.es for total transparency in their management.

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