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2023-24
Inspectorate taxes, benefits and customs

Voice of the victims

Context The Inspectorate of taxes, benefits and customs was established after the childcare benefit scandal, in which tax officials wrongly accused thousands of parents of fraud. The scandal revealed severe…
The Netherlands
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Judicial systemsState governance and better policy making
2023-24
National Agency on Corruption Prevention

Implementation of OKR methodology in the National Agency on Corruption Prevention

Special Recognition in category Innovation in Public Administration in EPSA 2023-24 Context The project is a strategic initiative aimed at the successful implementation of the objectives and key results (OKR)…
Ukraine
Better regulation, licensing and inspectionsEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources management
2023-24 2025-26
Suma Tax Management, Alicante Provincial Council

Innovation in public management systems through evolutionary learning

UPDATE: Project details updated during the EPSA 2025-26 edition. Context In Alicante there are two million urban units and more than 400 000 rural plots to manage – a provincial…
Spain
Administration of revenuesDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Tax fraud and evasionTax policy
2017
Bulgarian National Customs Agency

Bulgarian Counter – Undervaluation Methodology

The Customs Union is essential to the operation of the EU’s single market. A single market with no internal borders cannot work properly unless common rules apply at its external…
Bulgaria
Anti-money launderingCustoms unionEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)
2017
Region of Crete

A root and branch reformation of an organisation’s business model

The Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a strategic plan that outlines the main steps…
Greece
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources managementState governance and better policy making
2017
Senior Citizen Liaison Team - Avon and Somerset Constabulary

Senior Citizen Liaison Team

Older adults are often the most vulnerable people in our communities and are frequently targeted by criminals who seek to exploit the inherent fragilities associated with older age. A survey…
United Kingdom
Crisis managementEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)
2021
Office of the Canary Islands Commissioner of Transparency and Access to Public Information

Telematic application T-Canaria and the Canary Islands Transparency Index for the self-diagnosis and evaluation of institutional transparency

The concept of active transparency emerged in Spain in 2013 and means that all public entities, as well as private ones that receive public funding, must proactively publish online information…
Spain
Digital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making
2021
City of Sant Feliu de Llobregat

Open document management system in the city of Sant Feliu de Llobregat for better public service delivery

The City Council of Sant Feliu de Llobregat has a long history in the development of a digital public administration. With various actions, the City Council wants to adapt to…
Spain
Digital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making
2021
Municipality of Reggio Emilia

QUA – Quartiere Bene Comune (neighbourhood, common good)

QUA – Quartiere Bene Comune (neighbourhood, common good) is an experience developed by the Municipality of Reggio Emilia (Italy). The project was implemented in response to the need to redefine…
Italy
Digital economy, research and innovationEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making