Open document management system in the city of Sant Feliu de Llobregat for better public service delivery



Policy areas

Organisation name City of Sant Feliu de Llobregat

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Contact person: Manuel González Maya

The City Council of Sant Feliu de Llobregat has a long history in the development of a digital public administration. With various actions, the City Council wants to adapt to the new technological environment as well as transform its management model and the way it relates to citizens.

The new model entered into force with the adoption of the City Council’s Digital Transformation Strategy in 2018, and the Comprehensive Open Government Strategy in 2019. Both strategies are in full alignment with the European Commission’s policies and strategy focusing on generating value for the economy and society through the reuse of public sector information (PSI). A key element to advance in this is the Information and Document Management System (DMS), which is considered by the City Council as a basic infrastructure for the digitisation of the administration and the development of open government.

The DMS, named GDMatrix, is a modular document management system that provides an integrated set of services and applications designed to capture, manage, store, preserve, deliver and dispose of documents across the administration. This tool works as a large container of public sector information (PSI) where the rest of the applications and platforms are integrated, enabling the automation of the data at the source, and a fast and easy exploitation of the information.

GDMatrix facilitates the interconnection with other components of the city’s electronic administration system, enabling the connection of back office to front office and making possible the automatic publication of the information and easy access to data by other applications. It also provides a fail-safe environment for the correct treatment and safeguarding of all documents until they are securely transferred to the electronic archive of the Catalan Public Administrations.

Therefore, the DMS becomes an essential element for enhancing transparency and accountability, as well as a guarantee of control that citizens can exercise over the Administration and its documentary heritage. In addition, it enables the digital transformation of public administration (PA) and the streamlining of administrative procedures. This solution has become a key factor in facing the new challenges posed by the economic and social crisis generated by the coronavirus pandemic. It allowed the city administration to continue working and teleworking, and providing its digital services to the citizens and business community.

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