“How can the public sector harness the power of knowledge in the digital age?” Last week, our round-table event brought together experts from academia and practice to explore how Knowledge Management (KM) is evolving in the face of digitalisation and artificial intelligence (AI).
As public sector organisations navigate increasingly complex and data-driven environments, the ability to capture, share, and apply knowledge effectively has never been more critical. The roundtable addressed key questions about the role of AI-driven tools in KM, cultural and leadership shifts necessary for digital transformation, and strategies to create sustainable knowledge-sharing ecosystems.
Key Takeaways for Public Sector Professionals:
- AI as an enabler, not a replacement – Klaus North (Wiesbaden Business School) emphasised that AI-powered knowledge management is less about technology and more about a shift in mindset. Curiosity and clear strategic goals are essential, with AI serving as a tool to enhance learning organisations.
- People at the heart of knowledge management – Snezha Kazakova (Joint Research Centre of the European Commission) reinforced that people should remain central to all KM initiatives. She highlighted the value of roadmaps, and structured approaches such as the Communities of Practice Playbook.
- Knowledge-sharing as a two-way street – John Murphy (UK Civil Service Policy Profession Unit) underlined that those teaching within an organisation benefit just as much as those learning. He stressed the importance of linking KM practices to competency frameworks to ensure sustainable and effective knowledge-sharing.
For those who missed this discussion, EIPA’s ‘In Conversation With’ series continues to provide a platform for knowledge exchange among public sector professionals.
Register for our upcoming event on „Preparing for the EU Code of Practice for General-Purpose AI“ by clicking here.
Deepen Your Understanding of Knowledge Management in Public Sector Organisations
If you are eager to explore the topic of Knowledge Management in the public sector further, don’t miss our upcoming course: Knowledge Management in Public Sector Organisations: Embracing Digitalisation and AI.
The course will provide a clear introduction to Knowledge and Talent Management concepts, focusing on their role in the context of digitalisation and AI. Participants will explore proven KM tools, techniques, and strategies to apply these practices within their teams and organisations. The programme also highlights how AI influences KM practices, offering insights into integrating digital innovations into knowledge workflows.
