The European Institute of Public Administration (EIPA) has once again received outstanding feedback from its clients, confirming the consistently high quality of its training programmes and services. The latest independent customer satisfaction assessment highlights EIPA’s ability to deliver relevant, practice-oriented training that meets the needs of public administrations and professionals across Europe.
The results are particularly encouraging: 100% of respondents indicated that they were satisfied or very satisfied with EIPA’s training and cooperation. This positive assessment has once again earned EIPA the ‘Cedeo-erkend’ quality mark, awarded following an independent evaluation of client experiences.
Tailor-made training
Clients particularly valued EIPA’s careful preparation and ability to adapt programmes to their specific needs. 100% of respondents were satisfied or very satisfied with the preparation, programme and overall cooperation.
We were taken seriously from the very first conversation; the programme fitted exactly what our people needed.”
The trainers were also highly appreciated for combining expertise with a practical approach:
The trainer let us arrive at insights ourselves instead of simply transferring knowledge. That worked much better.”
The timely nature of the content is also appreciated, particularly for topics that are constantly evolving. A respondent notes:
The examples and case studies were up to date, which made them immediately relevant to what we were dealing with at the time.”
Open-enrolment courses
Participants in EIPA’s open-enrolment courses were equally positive. 100% were satisfied or very satisfied with the preparation and programme, while 100% were also satisfied or very satisfied with organisation and administration.
The expertise of EIPA’s trainers and speakers was a particular strength, with 80% satisfied and 20% very satisfied.
The speakers knew exactly what they were talking about and could explain complex material clearly.”
Recognition for quality
The CEDEO assessment highlights several elements of EIPA’s training approach: programmes tailored to participants’ needs, expert trainers, practical case studies and interactive learning, combined with professional organisation and administration.
The positive assessment confirms the value clients place on EIPA’s tailored programmes, expert trainers, practical case studies and interactive learning, as well as its professional organisation and administration.
Following these results, EIPA’s CEDEO recognition has been renewed, reinforcing its commitment to maintaining high standards of training and ensuring that participants and organisations receive relevant, high-quality learning experiences.
