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2021
eu-LISA – European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice

Smart infrastructure for smart public administration

Second prize winner in category Green in EPSA 2021: The European Union Agency eu-LISA ensures the operational management of large-scale IT systems in the area of freedom, security and justice.…
Estonia
Efficiency of the state organisation and service deliveryEnergySustainable development
2019
City of Kristiansund

Zero Trust Architecture

As with many larger corporations and public organisations, the city’s infrastructure and technical complexity is in danger of becoming overwhelming, preventing efficient introduction of new technology, services and solutions. The…
Norway
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
2019
Administrative Modernization Agency

SIMPLEX+ Program

The second generation of the SIMPLEX programme has a clear focus on the digital transformation of public services and includes more recent methodologies, a multichannel approach, specific subprogrammes and new…
Portugal
Better regulation, licensing and inspectionsDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Municipality of Prishtina

E-kiosk (Digital Self Service)

For years, the residents of Prishtina (the Republic of Kosovo) have faced the problem of waiting in long and slow queues to receive a document from the Civil State Registry,…
Kosovo
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
2019
City Council Barcelona

SOCIAL SUPERBLOCKS: proximity home care services

Home Care Services (HCS) is a basic social service based on the Social Services Law. Barcelona Municipal Institute of Social Services is responsible for implementing and offering these services. The…
Spain
Efficiency of the state organisation and service deliveryHuman resources management
2019
Municipality of Caggiano

Asmel Consortile

The Municipality of Caggiano and the Asmel Consortile project anticipated the guidelines that the European Directives 23/2014/EU, 24/2014/EU and 25/2014/EU would indicate in 2014. The purpose of this was to…
Italy
Efficiency of the state organisation and service deliveryManagement and implementation of EU fundsState governance and better policy making
2019
Kind en Gezin

Groeipakket

As a result of the sixth Belgian governmental reform, the competence of child benefits was transferred from the federal level to the communities and regions (Flanders, Wallonia, Brussels and the…
Belgium
Access to financeBudget preparation and implementationEfficiency of the state organisation and service delivery
2019
Federal Ministry of Finance, Austria

co-creation platform www.e3lab.at

The Austrian Tax Administration is taking a new and innovative path by already engaging its citizens at the beginning and throughout the process of the development of its services. Hence,…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax policy
2019
Logius

Berichtenbox app MijnOverheid

The Dutch government offers its citizens a secure mailbox service, called the Berichtenbox through which citizens can receive formal correspondence from government agencies in digital form. It can be seen…
The Netherlands
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Municipial department 21 - district planning and land use

Masterplan for participative city planning

Vienna is a dynamic and successful city. Many people love to live there and many other plan to live in this city. This development bears good prospects for the city…
Austria
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making