Asensio, M., (Coord.), Evaristo, C. and Martins, M. (2021). CAF challenges to promote public sector capacity. DGAEP, Lisboa
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Our library offers a repository of studies and reports on CAF published over the last 20 years.
The importance of CAF has been demonstrated in various research studies. For example, in the European public administration country reports (EUPACK) and the “Toolkit for Quality of Public Administration”, both carried out by the European Commission with the support of EIPA. More recently, the research study conducted by the OECD “Strengthening the resilience of public administration after the COVID19 crisis with CAF 2020”, proves the popularity and usefulness of the CAF model for CAF users, including during the COVID-19 crisis. The study will be soon available and provided on this page.
The various research studies we collect in our library prove that the use of CAF contributes to reforms in public administration and improves the performance of public sector organisations. Furthermore, studies of CAF users conducted under the different presidencies show the impact of CAF in improving services and increasing customer satisfaction.
Please take a look:
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publications found
Prorok, T., Parzer, P., Hochholdinger, N., Ladstätter, M. (2021). Impact of CAF on Human Resource Management and People
Kalfa, M., & Yetim, A. A. (2020). Organizational self-assessment based on common assessment framework to improve the organizational quality in public administration. Total Quality Management & Business Excellence, 31 (11-12), 1307-1324.
Maslov, D., Thijs, N., & Dochot, J. M. (2018). Enhancing Social Responsibility in public sector through application of the Common Assessment Framework.
Rickards, R. C., & Ritsert, R. (2013). Self-Assessment for improving public sector performance: the EU’s Common Assessment Framework. International Journal of Business & Public Administration, 10(2).
Holmes, L., McDermid, S., & Soper, J. (2011). Exploration of the costs and impact of the Common Assessment Framework: interim report.
Staes, P., Thijs, N., & Stoffels, A. (2010). “10 years of CAF”-more than 2000 CAF users. EIPAScope, 2010(2).
Thijs, N., & Staes, P. (2010). From Self-Assessment to External Feedback: The CAF External Feedback: Labelling Effective CAF Users. EIPAscope, 2010 (1), 9-14.
Žurga, G. (2008). Comparative Analysis: Quality Management in Public Administrations of the EU Member States. Ministry of Public Administration of the Republic of Slovenia, Ljubljana, 1.
Staes, P., & Thijs, N. (2006). Le management de la qualité: un instrument de reglementation europeenne «par le bas». Revue française d’administration publique, (3), 493-513.
Staes, P., & Thijs, N. (2005). Quality Management on the European Agenda. EIPAscope, 2005(1), 33-41.
Staes, P., & Thijs, N. (2005). Report on the State of Affairs of the Common Assessment Framework (CAF) after five years. EIPAScope, 2005(3), 41-49.
Engel, C. (2002). Common Assessment Framework: The State of Affairs. EIPAscope, 2002(1), 1-5.