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Project leader
Gracia Vara Arribas
EU Law and Public Procurement, EU Governance, Head of the European CAF Resource Centre
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Quality management/CAF
CAF Success Decoded: Leadership Commitment and Agile Management
Experience practical workshops blending agile techniques and TQM tools. Harness real-world simulations, refine leadership commitment and create agile action plans. Equip yourself with hands-on strategies for immediate implementation, ensuring tangible outcomes in your public sector role.
The Common Assessment Framework (CAF) is a total quality management (TQM) model that supports organisations in their pursuit for continuous improvement. Strong leadership commitment to pursuing excellence both internally and externally, supporting positive initiatives and inspiring others by acting as a role model is of vital importance. The CAF Criterion 1 deals specifically with leadership, covering four sub- criteria to be evaluated. The aim of this course is to deeply explore and master the CAF through robust leadership engagement and full commitment from the onset of CAF implementation.
Allow us to elevate your understanding by merging leadership engagement and agile methodologies for the efficient implementation and monitoring of CAF action plans. Why is this approach pivotal? It ensures that leaders possess comprehensive insights into the current status, enables staff to operate within an inclusive and transparent environment and ensures full organisational awareness across all levels and sectors.
What you will learn
Leadership mastery: cultivate a culture of continuous improvement, resilience and adaptability within your organisation.
Agile expertise: implement agile methodologies to respond swiftly to changing needs, ensuring your projects are always on track.
TQM proficiency: utilise advanced TQM tools to enhance efficiency, reduce waste and enhance overall performance.
CAF action plans: Develop and manage comprehensive action plans based on CAF assessments, aligning organisational objectives with agile strategies.
You will possess the skills to develop agile action plans, navigate complex challenges and inspire your teams to excel. Not just theory, this course offers actionable strategies for immediate implementation, ensuring that you can apply your new-found knowledge in your professional context right away.
By the end of the course, you will have a comprehensive understanding of the critical role of leadership commitment, agile management principles and TQM tools in developing, implementing and monitoring CAF action plans. You will leave the course equipped with practical skills, actionable strategies and the confidence to drive positive change within your organisations.
Course methodology and highlights
Engaging lectures will provide participants with in-depth knowledge of leadership commitment, agile management principles and TQM tools. Real-world examples and case studies will be used to illustrate key concepts. The participants will have the opportunity to work in groups, analyse case studies and develop sample agile CAF action plans, promoting active learning and practical skill development. Q&A sessions with guest speakers will encourage interaction and in-depth discussions.
The participants will be able to fully utilise the power of leadership, communicate effectively and foster the quality culture with the support of the leadership. The participants will possess the skills to lead their teams effectively, apply TQM tools proficiently, make strategic decisions based on agile principles and adapt to evolving organisational needs. Ultimately, attendees will be better equipped to drive positive change, improve organisational processes and contribute significantly to the success of their organisations.
A certificate of participation by the European CAF Resource Centre at EIPA will be given to the participants who attend 85% of the training.
- Government leaders and officials who want to understand change management and how to increase the performance of their team and trust of the public;
- Public sector managers: middle and senior managers responsible for overseeing departments, programmes and projects within public sector organisations;
- Programme and project managers: Professionals managing specific programmes and projects within government agencies;
- Human resources and training specialists: HR professionals and training specialists responsible for developing leadership skills and enhancing the capabilities of public sector employees;
- Change management practitioners: Individuals responsible for managing organisational change initiatives within the public sector;
- CAF users (beginners and advanced) and those interested in CAF and TQM.
Course venue
Hotel Granvia
Gran Via de les Corst Catalanes,
678 08010 Barcelona (ES)
Programme Organiser
Ms Isabela Puscasu
Tel: +31 43 3296240
i.puscasu@eipa.eu
Fee
The fee includes documentation and refreshments. Lunches, a reception or dinner are included if mentioned in the programme. Accommodation and travel costs are at the expense of the participants or their administration.
Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.
Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.
For all other participants, the regular fee applies.
Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.
Loyalty coupon
As a token of appreciation we offer all our participants a loyalty coupon for one of our future courses. The offer can be shared with colleagues and relevant networks. The coupon will expire one year after its release. This discount is not cumulative with other discounts, except for the EIPA member fee.
Meals
Dietary preferences can be indicated on the registration form.
Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.
Payment
Prior payment is a condition for participation.
Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.
EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).
A few days before the start of the course you will receive the log-in details for accessing the course materials. You can log in here.
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Programme
| Creating the context: CAF and leadership | |
| 09.30 | Welcome and introduction to the course |
| 10.00 | Common Assessment Framework: roots, revisions, use and 9 criteria |
| 11.00 | Coffee break |
| 11.20 | Leadership in 2024 & Group exercise no 1: What is required to comprehend the essence of leadership? |
| 11.45 | CAF Criterion 1 – the depths of CAF, the right way |
| 13.00 | Lunch break & Energiser (coffee incl.) |
| 14.15 | How to introduce, implement and maintain CAF with full support of the leadership? |
| 15.00 | Preparation for interviewing the CAF project leader |
| 15.30 | Talking the talk – interviewing a CAF project leader – what are the main challenges when it comes to assessing the CAF Criterion 1 and how to best collaborate with the management? |
| 16.20 | Findings and conclusions of day 1 |
| 16.30 | End of day 1 |
| Agile management in public administration – a myth or reality with CAF? | |
| 09.00 | Harvesting the knowledge from day 1 |
| 09.20 | Agile management in public administration with CAF – roots, methodologies, challenges & practical examples how agile management is embedded in CAF |
| 10.45 | Coffee break |
| 11.15 | CAF phases, compact |
| 12.20 | Take the stage and present the CAF – group discussion |
| 13.00 | Lunch break & Energiser (coffee incl.) |
| 14.15 | Our story of CAF & agile management with Q&A session |
| 16.00 | Findings and conclusions of day 2 |
| 16.20 | End of day 2 |
| The greatest challenge is the next challenge. The CAF Action Plan | |
| 09.15 | Harvesting the knowledge from day 2 |
| 09.30 | Group exercise no 3 – (mentored): Simulation of the CAF self-assessment process – presenting the CAF to the management. Getting the buy in |
| 10.20 | Presenting the group work |
| 11.00 | Coffee break |
| 11.30 | CAF & External Feedback Procedure |
| 12.15 | The European CAF Resource Centre: our services & networks at a glance |
| 13.00 | Evaluation of the course and handing out of certificates |
| 13.15 | End of the course |