1. Home
  2. Innovation and quality management/CAF in public sector
  3. Quality of Public Administration with CAF – A Toolbox for Top Performance

Quality of Public Administration with CAF – A Toolbox for Top Performance

The Common Assessment Framework (CAF) is a total quality management tool (TQM) based on the European Foundation for Quality Management (EFQM) Excellence Model and the quality management model of the German University of Administrative Sciences in Speyer. This practitioners' workshop is suitable for all public officials who are involved in the introduction or implementation of quality management tools in their respective organisations.

About this course

The Common Assessment Framework (CAF) is a total quality management tool (TQM) based on the European Foundation for Quality Management (EFQM) Excellence Model and the quality management model of the German University of Administrative Sciences in Speyer. CAF has been specifically designed for the development of TQM in public-sector organisations, starting with a self-assessment of their performance.

Since the launch of the first version of the CAF in 2000 until the most current version in 2020, over 4,000 organisations in many European countries, EU institutions and non-EU countries have implemented this quality framework. The reason for this is that the CAF is a free quality management model that enables public institutions across the globe to boost, transform and efficiently manage their performance. The CAF is also evidence-based and, as a living quality management tool, can partner with other tools and methodologies (such as human-centred design and agile management) during the optimisation of processes and services in any single public institution.

The CAF has proven to be the ultimate tool to improve quality in your organisation and make sure it is prepared for future crises. There has therefore never been a better time to learn about the CAF 2020 developments and gain practical insights into the model itself. You will be invited to apply the knowledge and skills you have gained, and you will be coached to reflect on a plan, an approach or strategy to be implemented in your own organisation.

What will you learn:

At the end of this course, participants will have a clear understanding of:

  • the CAF 2020 quality model itself, and the self-assessment process;
  • major characteristics of ISO and EFQM and how they relate to the CAF and vice versa;
  • roles in the CAF process and communication structure;
  • how to implement the CAF 2020;
  • how to communicate, follow up and measure CAF successes;
  • how to prioritise improvement actions on a short, medium and long-term basis in the CAF 2020;
  • the place of the CAF and the CAF 2020 within the different models used for TQM in the public sector;
  • how to apply for Procedure on CAF External Feedback (PEF) and prepare for the PEF on-site visit;
  • how to introduce human-centred design and agile management along with the CAF process in the institution;
  • get insight into present and upcoming global challenges and discuss how to prepare for them (with the aim of ensuring resilient institutions).

Course methodology/highlights:

The programme will be implemented through a variety of practical examples, skills practice, case studies, group work and plenary sessions in an open and friendly setting in Barcelona, Spain. Group lunches and coffees will offer the ideal setting to exchange good practices and network with your peers from all over Europe.

At the end of this course, participants will have:

  • gained a deeper, detailed insight into the content of the CAF 2020 quality model and the particularities of its implementation;
  • found solutions to the specific problems and challenges encountered during your CAF implementations, guaranteeing greater success in the future;
  • learned lessons about the success and failure factors;
  • contributed to other CAF users’ learning;
  • embedded the philosophy and an understanding of the added value of the process on external feedback and the Effective CAF User Label at your organisation;
  • obtained more insight into how to establish synergies between the CAF and other tools and methodologies and received brief and personalised feedback for the possible follow-up actions.

Emphasis will be put on the individual approach to each participant, based on the level of knowledge, interests and needs, therefore the programme and exercises might be slightly changed to cover the concrete demands of the attendants. The participants will have the possibility to link up with the EIPA CAF Resource Centre and the experts six months after the event to track the progress and discuss any remaining challenges.

This course is suitable for all public officials who are involved in the introduction or implementation of quality management in their respective organisations. It is of particular relevance for those who are interested in initialising the change process in their organisation by using the CAF. Public officials dealing (or planning to deal) with service design and delivery, the concepts of innovation in rapid innovation labs in public administration are also strongly encouraged to enrol.

As for the interested public officials without prior CAF knowledge, the CAF Resource Centre will design an on-boarding scheme prior to the course. To ensure the training content is customised to your needs, we will conduct a short survey among participants in order to address the range of different needs and identify the common areas of interest.

Course venue
Hotel Granvia
Gran Via de les Corst Catalanes, 678
08010 Barcelona (ES)

Programme Organiser
Ms Isabela Puscasu
Tel: +31 43 3296240
i.puscasu@eipa.eu

Fee
The fee includes e-documentation, refreshments and two lunches. Accommodation and travel costs are at the expense of the participants or their administration.

Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain and Sweden.

For all other participants, the regular fee applies.

Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.

Meals
Dietary preferences can be indicated on the registration form.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Payment
Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.

EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).

Download the brochure

I have a question

Our experts

Gracia Vara Arribas
Project leader

Gracia Vara Arribas

EU Law and Governance, Head of the European CAF Resource Center
Goran Pastrovic

Goran Pastrovic

EQUILIBRIUM.INT
Senior Expert in Quality Management

Programme

Setting the stage for a successful CAF implementation
09.15Registration of participants
09.30Welcome and introduction to the course
10.00Behind the scenes: the Common Assessment Framework. Its origin and use in Europe and beyond
10.45Coffee break
11.15Reality check/interactive discussion:

  • The principles of excellence embedded in the CAF: where do we stand as of 2023?
  • How can quality management contribute to the performance increase in public administration?
11:45Agile and human centered design meeting the CAF. Presentation and short exercise
13.00Lunch
14.00Energiser (coffee incl.)
14.159 criteria, 28 sub-criteria of the CAF: deep dive with practical examples
15.00CAF phases, roles and scoring system
15.40Group exercise no 1: Kicking off the CAF journey by setting up a CAF project plan
16.20Findings and conclusions of day 1 – setting the stage for a successful CAF implementation  
16.30End of day 1
Adversity is the springboard to excellence. And so is the CAF.
09.00Harvesting the knowledge from day 1
09.20Presentation of the group exercise no 1 & discussion: Kicking off the CAF journey by setting up a CAF project plan
10.00Strategic communication & CAF communication plan
10.45Coffee break
11.15Group exercise no 2: are we ready for the CAF implementation?
12.30Presenting the group work
13.15Lunch
14.00Energiser (incl. coffee)
14.15Group exercise no 3 (mentored):  Simulation of the CAF self-assessment process
15.30Presenting the findings of the group work
16.00Findings and conclusions of day 2: Adversity is the springboard to excellence. As so is the CAF
16.10End of day 2
The greatest challenge is the next challenge. The CAF Action Plan.
09.15Harvesting the knowledge from day 2
09.30Spotlights on: CAF consensus workshop. Role of the CAF project leader/chair and secretary. Major challenges & success factors
10.00Group exercise no 4: CAF prioritization while putting EU values and citizens first.
11.00Coffee break
11.30Presenting the group work
12.00Applying for the External Feedback Procedure
12.30The European CAF Resource Centre: our services & networks at a glance
13.00Evaluation of the course and handing out of certificates
13.15End of the course

What former participants say

Leave a review

Review
Privacy

Quality of Public Administration with CAF – A Toolbox for Top Performance

13 Jun 2023 - 15 Jun 2023
Barcelona (ES)
English

Simultaneous interpretation can be offered. Contact the programme organizer for more information and conditions.

SKU: 2320101
Register before: 29 May 2023
 1.250 per attendee
 1.125 for EIPA members
Early bird 20% off
Register before 18 Apr 2023

Discount policy

EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?

Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.

For all other participants, the regular fee applies.

Early bird discount

For a limited number of training courses, EIPA offers an early bird discount.

For more information please contact us.

Subscribe to our newsletter

SKU: 2320101
Register before: 29 May 2023

Related courses