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2021
FinanzOnline, Bundesministerium Finanzen

Relaunch of FinanzOnline and integration of chatbot “Fred”

Good Practice Certificate: FinanzOnline was the first transactional portal of the Austrian public administration, launched in 2003. It is still the flagship of e-government applications in Austria. Through the course…
Austria
Digital economy, research and innovationDigital GovernmentTax complianceTax policy
2021
Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)

R&I Mobility Strategy

The Austrian Federal Government has set the ambitious goal of achieving climate neutrality in Austria by 2040, and becoming a European pioneer in climate protection. The area which Austria decided…
Austria
Budget preparation and implementationDigital economy, research and innovationJust transitionState governance and better policy makingSustainable developmentTransport and mobility
2021
The city of Ljubljana

Processing invasive alien plants into useful products and input material for industry

Third prize winner in category Green in EPSA 2021: In Slovenia, about 150 alien plant species can be found in nature, of which at least a third are invasive or…
Slovenia
Budget preparation and implementationCapital marketsEmployment policiesEnvironment and natural resourcesState governance and better policy makingSustainable development
2021
Andalusian Institute of Public Administration

The Public Policy Planning and Evaluation Area

In 2016, the Public Policy Evaluation Area was created as part of the Andalusian Institute of Public Administration (Instituto Andaluz de Administración Pública – IAAP). The aim was to establish…
Spain
Digital economy, research and innovationDigital GovernmentPublic accounting and statistics
2019
Kind en Gezin

Groeipakket

As a result of the sixth Belgian governmental reform, the competence of child benefits was transferred from the federal level to the communities and regions (Flanders, Wallonia, Brussels and the…
Belgium
Access to financeBudget preparation and implementationEfficiency of the state organisation and service delivery
2019
Federal Ministry of Finance, Austria

co-creation platform www.e3lab.at

The Austrian Tax Administration is taking a new and innovative path by already engaging its citizens at the beginning and throughout the process of the development of its services. Hence,…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax policy
2019
Municipality of Bergamo

Bottom-up innovative solutions for the Public Administration

Social and organisational collective systems in Italy are characterised by a huge level of complexity, pluralistic settings and forms of organisation. Municipalities represent the basic local authorities level in the Italian…
Italy
Administration of revenuesExpenditure policyPublic accounting and statisticsPublic finances oversight
2017
Government Office of the Capital City Budapest

Central Integrated Electronic Document Management System

Hungary launched a comprehensive structure reform in 2011 and thereafter started a governmental IT reform at the same time. This structural reform included the implementation of a new client-focused public…
Hungary
Digital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2019
Ministry of Finance, National Revenue Administration, Poland

Your e-PIT

The project is a perfect example of designing and providing modern public services and can be treated as a trigger for change in this area. The new e-service, Your e-PIT,…
Poland
Digital GovernmentDigitalisation of revenue administrationTax policy