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2023-24
General Directorate of Social Assistance and Child Protection Cluj

Building a dementia-friendly community in Cluj-Napoca

Context Dementia presents a significant challenge to families, individuals with the condition and broader society. Caregivers experience burnout and struggle to provide specialised care, leading to the marginalisation of adults…
Romania
Budget preparation and implementationEfficiency of the state organisation and service deliverySustainable development
2023-24
Instituto Geográfico de Aragón – IGEAR (Geographic Institute of Aragon)

ICEARAGON

Context Geographical information has increased exponentially in the last decade linked to the development of geographic information technologies as well as the big data paradigm. The Geographic Institute of Aragón…
Spain
ClimateDigital GovernmentDigitalisation of revenue administrationPublic accounting and statisticsPublic health
2023-24
European Office, Board of Education for Vienna

The making of an innovation trailblazer – The European Office of the Board of Education for Vienna

Context In 1995, Austria joined the European Union. Within the first accession year, the Vienna Board of Education was invited by the City of Vienna to prepare and implement a…
Austria
Budget preparation and implementationDigital economy, research and innovationDigital education and skillsHuman resources managementJust transitionManagement and implementation of EU fundsPaymentsSchool educationSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy makingVocational education and training and adult learning
2023-24
Ministry of Finance

Once-only marketplace and data matching – the data should run, not the citizens

Context The Once-Only Principle means that citizens and businesses only need to submit their data to public authorities once if they want to receive various public services. Data-sharing procedures then…
Germany
Consumer servicesDigital economy, research and innovationDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
Bureau for civil society engagement and participation, State of Vorarlberg

Impulse programme for Associations – catalysing progress and resilience through self-assessment and guidance from external consulting

Context The COVID-19 crisis underscored the vital role of community and the dedication of volunteers and associations. However, it is essential to recognise that associations and voluntary efforts are not…
Austria
Budget preparation and implementationDigital education and skillsEfficiency of the state organisation and service deliveryJust transitionSupervision
2023-24
Suma Tax Management, Alicante Provincial Council

Innovation in public management systems through evolutionary learning

Context In Alicante there are two million urban units and more than 400 000 rural plots to manage – a provincial habitat of two million inhabitants with the added complexity of…
Spain
Administration of revenuesDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Tax fraud and evasionTax policy
2023-24
Federal Ministry of Finance (Bundesministerium für Finanzen, BMF), Federal Chancellery (Bundeskanzleramt, BKA)

The Once-Only Principle in the Family Allowance

Context The Once-Only Principle ensures that citizens and businesses provide data to public administration only once, while public bodies exchange this data when requested and in compliance with the relevant…
Austria
Administration of revenuesDigital Government
2023-24
LEADER Region Weinviertel Ost

Smart assistant – development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost

Context The project ‘Smart Assistant – Development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost‘ aims to provide digital assistants to municipalities to help their daily…
Austria
Consumer servicesDigital economy, research and innovationDigital education and skillsDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
Digital Agency of Andalusia, Junta de Andalucía

Intelligent management of aid for citizens and companies

Context At the beginning of 2020, the emergence of Covid-19 had a strong impact on Andalusian society and forced the Administration to take measures to speed up the distribution of…
Spain
Access to financeDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryEmployment policiesManagement and implementation of EU fundsTransport and mobility
2023-24
Municipality of Parma

Parma City of Youth

Context Professionals in the field of youth policies are often confronted with a significant challenge: the increasing demand for intervention and the simultaneous scarcity of human and cultural resources to…
Italy
Expenditure policyState governance and better policy making