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2019
City of Bjelovar

Budget at a glance

One obvious challenge of the twenty-first century is the lack of adequate budget transparency (real-time accuracy) to support the achievement of good governance and a strong need to ensure efficiency…
Croatia
Better regulation, licensing and inspectionsBudget preparation and implementationEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)
2019
Regional Management, Region South

Cooperation Agreement

The Regional Management of the South Region (being one of the five Regional Managements of the Federal Ministry of Finance in Austria) and WKO Steiermark (being one of the nine…
Austria
Financial literacyState governance and better policy makingTax complianceTax policy
2019
AMA - Administrative Modernisation Agency

Citizen Spots

The ‘citizen spot’ is a multiservice physical counter where a specialised mediator assists citizens in accessing a portfolio of online public services, and then teaches them how to use it…
Portugal
Digital economy, research and innovationDigital education and skillsDigital Government
2019
Federal Ministry Republic of Austria Finance

Automated Employee Tax Assessment

The aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. This already appeared largely assured through transfer of the previous year’s…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax complianceTax policy
2019
Federal Ministry of Finance Austria

Governance-Risk-Compliance Management IT Tool

Risk management is a rapidly developing management discipline coming from private industry and today, it is advanced in the financial sector. In public sector organisations it is hardly implemented, although…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Trondheim Municipality

University City TRD3.0 – Learning Society

The municipality has an important role as democratic arena, service provider, community developer and public authority. The municipal sector handles complex tasks with high demands on quality, efficiency and innovation,…
Norway
Digital economy, research and innovationHigher education and researchState governance and better policy makingSustainable development
2019
via donau - Österreichische Wasserstraßen-Gesellschaft mbH

Initiating digitalization at viadonau. Rethinking business processes in a digital context

Digitisation is currently a particularly topical issue and the digital transformation is strongly driven and supported by the Austrian public administration. Viadonau, a state-owned company, has been challenged to find…
Austria
Digital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service delivery