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2019
Federal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)

eDelivery

In Austria, the delivery of official documents takes place via various channels; the type of delivery (electronic or postal) depends on the respective authority. Sometimes there is no possibility of…
Austria
Digital GovernmentEfficiency of the state organisation and service deliverySustainable development
2019
Ministry of Finance, National Revenue Administration, Poland

Your e-PIT

The project is a perfect example of designing and providing modern public services and can be treated as a trigger for change in this area. The new e-service, Your e-PIT,…
Poland
Digital GovernmentDigitalisation of revenue administrationTax policy
2019
Ministry of the Interior and Kingdom Relations

City Deals

In City Deals, cities, the government, other public administrations (e.g. provinces and water boards), the private sector and civil society organisations make concrete agreements with each other to tackle urban…
The Netherlands
Access to financeInvestment management, public-private partnerships and state-owned enterprisesState governance and better policy making
2019
ESPAP - Public Administration Shared Services and Public Procurement Unit, IP, Portugal

Collaborative Procurement for Energy in Portugal – Sharing Value Together

To promote cheaper, easier and faster ways to deliver goods and services through public procurement, while satisfying the goals of increased accountability, transparency and competitiveness, Portugal started a major reform…
Portugal
ClimateDigital GovernmentEnergyState governance and better policy making
2017
Spanish Ministry of Justice

Process Optimization Program (POP)

Spanish justice has its technological engine in Subdireccion General de Nuevas Tecnologias de la Justicia (SGNTJ) as it is the body of the Ministry of Justice responsible for providing IT…
Spain
Digital GovernmentJudicial systemsState governance and better policy making
2019
Municipality Government of Szolnok Town of County Rank

Service City

Some 20 years after the fall of communism, the elements of the culture of public service providers traditionally associated with civil societies are still not rooted deeply enough in Hungarian…
Hungary
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Public accounting and statisticsState governance and better policy making
2019
Department of Social Welfare - Reus Town Hall

Food Management Program

The ‘Programa de Gesti – Alimentaria’ (Food Management Programme) is a circular economy scheme that sprang out of a time of economic crisis in 2012. It has made Reus a…
Spain
Environment and natural resourcesState governance and better policy makingSustainable development
2019
Unioncamere

Digital enterprise points

The so-called Fourth Industrial Revolution, mostly known as Industry 4.0, is characterised by the increasing and pervasive use of digital technology. This is not only within companies to produce goods…
Italy
Digital economy, research and innovationDigital GovernmentVocational education and training and adult learning
2019
Ministry of Home Affairs

GouvAlert.lu

In a growing and complex risk environment, efficient and fast information to the public is of highest importance. The information and alerting of the population of risks and threats is…
Luxembourg
Crisis managementDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making