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2019
AMA - Administrative Modernisation Agency

Citizen Spots

The ‘citizen spot’ is a multiservice physical counter where a specialised mediator assists citizens in accessing a portfolio of online public services, and then teaches them how to use it…
Portugal
Digital economy, research and innovationDigital education and skillsDigital Government
2019
Trondheim Municipality

University City TRD3.0 – Learning Society

The municipality has an important role as democratic arena, service provider, community developer and public authority. The municipal sector handles complex tasks with high demands on quality, efficiency and innovation,…
Norway
Digital economy, research and innovationHigher education and researchState governance and better policy makingSustainable development
2019
via donau - Österreichische Wasserstraßen-Gesellschaft mbH

Initiating digitalization at viadonau. Rethinking business processes in a digital context

Digitisation is currently a particularly topical issue and the digital transformation is strongly driven and supported by the Austrian public administration. Viadonau, a state-owned company, has been challenged to find…
Austria
Digital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service delivery
2019
C‰mara Municipal de Cascais

Clean up the Atlantic – Cascais

The Municipality of Cascais has been promoting a proactive policy on the environment and solid waste recycling for many years, and has taken several steps to mitigate the harmful impact of…
Portugal
ClimateEnvironment and natural resourcesSustainable development
2019
Office for Future Related Issues (Federal Government Vorarlberg/Austria)

Aha plus

According to a study on volunteering (Bürgerschaftliches Engagement und Sozialkapital in Vorarlberg 2014) carried out by Vorarlberg University of Applied Sciences in cooperation with the Office for Future-Related Issues), 48%…
Austria
Digital economy, research and innovationEmployment policiesHuman resources management
2019
Diputaci— de Barcelona

Employment in Local Industry (ELI)

For decades, employment promotion policies focused exclusively on the unemployed and on vulnerable groups as regards gender, age and time unemployed. The most usual actions tend to be aimed at…
Spain
Employment policiesHuman resources managementManagement and implementation of EU fundsSmall and medium-sized enterprises, social enterprises and other sectors
2021
City of Vienna, Municipal Department for Social Welfare, Social and Public Health Law

U25 – Together for Young People in Vienna

For many years, the City of Vienna has run a Vocational Training Guarantee scheme which encompasses a networking body of all relevant organisations dealing with issues on the transition from…
Austria
Digital economy, research and innovationEmployment policiesVocational education and training and adult learning
2021
Flanders Investment & Trade

Blueprint for Artificial Intelligence Adoption

Artificial intelligence (AI) applications evolve rapidly and are an important factor to solve various challenges trade and investment promotion agencies are facing today. While many have experimented with AI (e.g.…
Belgium
Digital economy, research and innovationForeign investment and trade