Human resource management, Quality management/CAF

Revolutionising HR Services: Digital Trends and Innovations from EU to Local Level

This course provides a comprehensive understanding of Human Resources (HR) transformation, focusing on the digitalisation of HR processes and systems. Participants will gain insights into why HR transformation is necessary and how to do it in alignment with different experiences at European and MS level.

About this course

This course provides a comprehensive understanding of Human Resources (HR) transformation, focusing on the digitalisation of HR processes and systems.

Participants will first explore the European Commission’s multi-annual HR transformation (HRT) programme, its road map, and the introduction of innovative digital building blocks such as the ServiceNow® platform. This programme has been rolled out to 60 other EU institutions, agencies, and bodies, serving a total of 150,000 EU staff.

Secondly, the experience of the Council of the EU will be presented, reflecting on HR modernisation decisions at its General Secretariat, emphasising the balance between lean decision-making and limited resources.

Lastly, different experiences from the national, regional, and local public sector will be discussed and analysed in a comparative format across a broad range of scale and budget.

The course will also address the implementation of European core values and the human-first and human-in-control principles of HR transformation. As such, it will ensure a balanced approach between digital advancements and human-centric HR practices. This will include discussions, debates and strategies, analysing the impact, benefit and risks of using Artificial Intelligence in HR modernisation initiatives.

Participants will gain insights into why HR transformation is necessary in times of change and how to do it in alignment with different experiences at European and MS level. You will explore what different HR initiatives involves, who the key strategic partners are, and how digital solutions support the transformation.

The course will include interactive discussions, case studies, and practical exercises to explore HR strategy development, digitalisation, and the step-by-step transformation process.

What you will learn

By the end of this course, participants will be able to:

  • understand the diversity of HR transformation initiatives, their objectives, and compare their own experience with different experiences in the European Commission, Member States and cities;
  • identify relevant digital solutions and platforms supporting HR transformation;
  • develop a road map for implementing HR digital solutions and transformation within their own organisations;
  • reflect on the European values and human aspects of HR transformation and balance digitalisation with employee-centric policies and practices.

Course methodology

This course will be delivered through a mix of:

  • interactive lectures: presentations on HR transformation concepts, the European Commission’s HR IT solutions, and modernisation strategies from different countries and cities, in a comparative analysis;
  • group discussions: engaging participants in strategic conversations about their HR strategy, goals, and digitalisation priorities;
  • Q&A and reflection sessions: allowing time for participants to ask questions, share experiences, and reflect on the course content;
  • networking moments: participants will enjoy social moments to build a strong network with their peers at the event.

This course will help you better understand HR transformation and digitalisation in a practical and relatable way. By learning about a broad range of HR transformation initiatives, you will discover how HR processes are evolving and what that means for your organisation.

You’ll explore how to shape your HR strategy to match new developments and make the most of modern digital tools. The course will also focus on how these changes impact people, not just processes, helping you find the right balance between technology and human needs.

Whether you’re an HR or IT department member, manager, or decision maker from European institutions, Member States, candidate countries, or regional and local authorities, this course will provide you with ideas and practical steps to bring positive change to your organisation.

HR department members, IT department members, managers dealing with transformation processes in their organisations, decision makers from all levels of governance (European institutions, Member States, candidate countries, as well as regional and local authorities).

Project number: 2520102

Course venue
European Institute of Public Administration (EIPA)
O.L. Vrouweplein 22
6211 HE, Maastricht
The Netherlands

Project Management Officer
Ms Isabela Puscasu
Tel: +31 43 3296240
i.puscasu@eipa.eu

Fee
The fee includes documentation, refreshments, and a lunch. Accommodation and travel costs are at the expense of the participants or their administration.

Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden.

For all other participants, the regular fee applies.

Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.

Loyalty coupon
As a token of appreciation we offer all our participants a loyalty coupon for one of our future courses. The offer can be shared with colleagues and relevant networks. The coupon will expire one year after its release. This discount is not cumulative with other discounts, except for the EIPA member fee.

Meals
Dietary preferences can be indicated on the registration form.

Hotels
EIPA has a special price arrangement with a few hotels. The hotels are within walking distance of EIPA. Payment is to be made directly and personally to the hotel upon checking out.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Payment
Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.

EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).

A few days before the start of the course you will receive the log-in details for accessing the course materials. You can log in here.

Our experts

Christian Roques - external expert

Christian Roques

European Commission, DG Human Resources and Security

Programme

08.45Registration of participants
09.00Opening
Gracia Vara Arribas, Head of the European CAF Resource Centre, EIPA
09.05Participants’ self-introduction and ice-breaking activity
Gracia Vara Arribas
Giovanna Belisario, Research Officer, EIPA
HRT in the European Institutions and agencies: experiences as of today
09.30The first four years of the HR Transformation Programme of the European Commission: milestones and lessons learnt so far
Christian Roques, Deputy Director-General, European Commission, DG Human Resources and Security
10.15Reflection on future strategic HR modernisation decisions in the European Council
Kristian Abildskov, Head of Unit, HR IT and Analytics, Council of the European Union
10.45Coffee break
HRT in the Member States and regions – successful implementation across the European public sector at national level
11.15National Level:

 

The case of Romania – Transforming Human Resource Management in Public Administration by Prioritising Competencies and Digitising Processes
Lavinia Claudia Niculescu, Secretary General of the National Agency of Civil Servants

The case of Spain
Carlos Moreno, Deputy Director of Legal Regime, Directorate-General for Public Administration, Ministry of Public Administration, Spain

12.45Lunch
13.45Regional/local level:

 

The case of the City of Amsterdam
Frank Mester, Chief Executive Officer, MvR Digital Workforce, The Netherlands
Rick Visser, HR project manager, City of Amsterdam, the Netherlands

The case of the City of Vienna
Maximilian Biwald, Head of the Talents and Trends Unit at the City of Vienna

15.15Discussion and comparative analysis of the presented cases
The presenters of the cases and the participants debate
15.45Coffee break
16.00Simulation exercise: Key challenges and key success factors 
Michael Ahr, Managing Director, Administrative Consulting Ltd. (GfV), Germany
17.00End of the first day
Building the future of HR: practical approaches to drive HR transformation
09.00Presentation in plenary of the results of the exercise: lessons learned
Michael Ahr
10.00Building up together an action plan: the participants are divided into groups and prepare an action plan based on their own organisation’s reality
Michael Ahr
11.00Coffee break
11.30Putting your plan in motion – presentations in plenary of the action plans, discussion on the lessons learned and making conclusions to take back home
Michael Ahr
12.30Close

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Revolutionising HR Services: Digital Trends & Innovations from EU to Local Level

Confirmed
25 Nov 2025 - 26 Nov 2025
Maastricht (NL)
Register before: 20 Nov 2025
 1.100 per attendee
 940 for EIPA members

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Register before: 20 Nov 2025