Project number: 2060501

Hotel Grupotel Gran Vía 678, Barcelona (ES)

Date & pricing

23/04/2020 - 24/04/2020
Register before: 01/04/2020

€ 1.000,00 per attendee

€ 900,00 for EIPA members*

Knowledge Management in Public Sector Organisations: the Do’s and Don’ts

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From:  900,00

This seminar will present the best Knowledge Management (KM) practices in Europe and demonstrate how to ensure that knowledge is truly transferred.


About this seminar

This seminar will present the best Knowledge Management (KM) practices in Europe and demonstrate how to ensure that knowledge is truly transferred.

With many baby boomers now reaching retirement age, we need to be doing everything necessary to bring the next generation of government leaders on board and preserve the current managers’ expert knowledge. It is especially important for public sector organisations to plan an intervention that deals with this current wave of retirement. Thankfully, the discipline of KM has for some time now offered tools and methodologies that help organisations to resolve these types of issues, with knowledge transfer programmes in particular being one of the most efficient ways of ensuring the transfer of critical knowledge between generations. There are countless benefits to these programmes, one of the most important being the continuity of effective governance in public administrations and the resulting positive perception of the public sector among citizens.

What you will learn in this course

Not all organisations – whether public or private – have successfully developed such programmes. At the European level, there are many different programmes in place at varying levels of production, development and realised objectives. As part of this seminar, you will be able to:

  • discuss the stages for the development of a conceptual KM framework, building up strategies and plans for implementing it;
  • learn best practices from real-life examples and design training and intervention programmes that ensure an efficient transfer of knowledge between generations.

Each session will have a theoretical component followed by interactive activities. Throughout the seminar, there will be an emphasis on real-life examples and supported group work.

Who will benefit most?

This seminar is aimed at public officials from all levels of government, especially those responsible for human resources or training or those working on KM initiatives. The seminar will equip them with the knowledge and practical tools to design training programmes and interventions that can offer a solution to the challenge of generational knowledge transfer.

Gracia Vara Arribas (ES)

Gracia Vara Arribas (ES)

Regions and cities in the EU, Impact Assessment and Evaluation, Strategic Public Procurement

Javier Martinez Aldanondo

Javier Martinez Aldanondo

Knowledge Management

John Murphy

John Murphy

Knowledge & Information Management

Klaus North

Klaus North

Knowledge and Innovation Management

Practical information

Course venue
Hotel Grupotel Gran Via 678
Gran Via de les Corts Catalanes, 678
ES – 08010 Barcelona
Tel. +34 93 1924560

Programme Organiser
Ms Nicolette Brouwers
Tel: + 31 43 3296245

The fee includes documentation, refreshments, two lunches, a welcome dinner and a walking sightseeing tour. After the event, a certificate of participation will be handed out and participants will be given access to the digital version of the event documents. Accommodation and travel costs are at the expense of the participants or their administration.

EIPA offers a 10% discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom.

For all other participants, the regular fee applies.

Lunch(es) will be served at the hotel restaurant and dinner will be held at a restaurant in town. Special dietary requirements (e.g. vegetarian, diabetic) can be indicated once you receive the confirmation of the seminar.

Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.

EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).

The programme

09.00 Opening of the first day of the seminar: Introduction to the objectives and working Methodology
Tour the table: participants introduce themselves (in preparation for networking opportunities later on)
Gracia Vara, EIPA expert and project leader – Event coordinator and moderator
Introduction: Setting the theoretical ground
09.15 Knowledge Management in the Twenty-First Century – lessons learned
Javier Martínez Aldanondo, Partner, Knowledge Works, Santiago de Chile
10.15 Finding the five challenges of our training programme – open questions from participants – expert
Javier Martínez Aldanondo
11.15 Coffee break and networking
Practical examples and case analysis on three axes:

  • the capture of knowledge by newcomers
  • the constant flux of knowledge throughout the organisation
  • the knowledge retention exercise
11.45 The British experience – case analysis

  • The challenges
  • The techniques used (pros and cons)
  • Key learning points form the case study

John Murphy, Civil Service Learning, Knowledge & Information Management Lead, United Kingdom (UK)

12.45 Question and answer session
Experience-sharing forum: Participants will be asked to share their experiences, based on the aspects presented by the trainer
John Murphy and Javier Martínez
13.00 Group lunch at the restaurant
15.00 Vienna likes to know – The Knowledge Strategy of the City of Vienna. The Experiences
Anabela Horta and Michaela Girtler-Voh, City of Vienna, Chief Executive Office, Executive Group for Personnel and Internal Auditing, Austria (AT)
16.00 Question and answer session
Experience-sharing forum:
Participants will be asked to discuss their experiences in pairs, based on the aspects presented by the trainer
John Murphy, Anabela Horta and Patricia Schultz
Group division into several working groups that look at specific areas of interest.
Presentation of topics and facilitation of group work
16.30 Transfer to smaller working rooms
Group work part 1: Discussion of the knowledge transfer proposals and programmes
Facilitators: the speakers of the day
17.30 Summary of the day and first conclusion
Gracia Vara
18.00 Walking touristic tour in central Barcelona
20.00 Welcome dinner
Strategies for implementing knowledge management
09.00 KM implementation strategies and frameworks: Linking the Common Assessment Framework with KM practices
Prof. Dr. Klaus North, Wiesbaden Business School, Germany (DE)
10.00 Experience-sharing forum: Participants will be asked to discuss their implementation strategy in pairs and develop possible action plans for their organisations
Moderator: Gracia Vara
10.30 Coffee break and networking
11.00 An implementation strategy based on the new ISO 9001:2015 quality standard.
Klaus North
Group division into several working groups that look at specific areas of interest. Presentation of topics and facilitation of group work
11.45 Group work part 2: Development of proposals for preparing an implementation strategy
Facilitators and participants
12.30 Lunch with the working group at the restaurant.
The participants will be sitting in mixed working groups at the restaurant in order to discuss the work performed in the morning and afternoon sessions
14.00 Group work part 3: Development of possible action plans for their organisations
Facilitators and participants
15.00 Plenary session: presentation of each group’s proposal and facilitator’s feedback,plus summaries and reflections of what has been heard or observed by the group
16.00 Conclusions: The list of dos and don’ts and closure of the seminar