Knowledge Management in Public Sector Organisations: Embracing Digitalisation and AI

Knowledge management (KM) is becoming increasingly important in the public service.

Civil servants in charge of effective service delivery, and ensuring knowledge sharing within and across teams, know how crucial it is to have quick access to relevant information, knowledge and expertise. Those with pressure to meet delivery objectives know how essential it is to retain the knowledge of colleagues who are leaving, and to onboard new colleagues effectively with systematic learning from their peers.

COVID- 19 has forced institutions at all levels to switch to remote working, and this ‘new normal’ is here to stay. This poses new challenges for collaboration and sharing knowledge virtually. The fast initial adoption of quick and provisional tools has turned into the loss of efficiency and frustration among employees and stakeholders. We all have realised that tools are important, but a successful migration also requires leadership, clear guidelines and real commitment. Knowledge managers become the new strategists, where they need to develop and implement knowledge management strategies and action plans adapted to this new era of digitalisation.

The course will provide a sound understanding of the knowledge management concept; you will learn to apply proven tools and how to implement KM in your teams and in your organisation. Many best practice examples of KM in public institutions will inspire you. The course will be based on the Knowledge Management Toolkit elaborated by our external expert Dr Klaus North for the European Commission. Furthermore, the experience of the UK Civil Service will be presented by our expert John Murphy. Other members of the team will explain different experiences and practices in different public organisations.

What will you learn:

• You will be able to discuss the stages for development of a conceptual KM framework, building up strategies and plans for implementing it.
• You will learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer between generations.
• Each session will have a theoretical component, followed by interactive activities. Throughout the course, there is an emphasis on real-life examples and supported group work.

Course methodology/highlights:

EIPA presents the Practitioners Toolkit of the European Commission with the contribution of the authors of the guide.

EIPA explains and assists, in a very practical and interactive manner, in the use of the toolkit. We divide the package into different sets, which reflect the key steps in implementing KM in a cycle of continuous improvement and learning.

Through interactive workshops and peer-to-peer learning, we will help you and coach you in order to

• assess the level of current KM practices within your organisation;
• develop and deploy tailored KM action plans and strategies;
• create effective KM practices;
• apply the most effective KM tools;
• design training and intervention programmes for efficient knowledge transfer and retention;
• learn and benchmark from the good practice of other countries.

Course material and learning support

Through self-assessment exercises and action plan preparation techniques, you will be able to implement what you have learned in your own organisation. The course will equip you with the knowledge and practical tools to design training programmes and interventions to confront the knowledge management challenges. You will  also have access to the course materials for a duration of three months after the course.

This course is aimed at public officials from all levels of government, and especially those responsible for human resources and/or training. The course is also useful for private or civil society, and NGOs.

Online Course
For this online course we make use of Zoom

Programme Organiser
Ms Belinda Vetter
Tel: + 31 43 3296382
b.vetter@eipa.eu

Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.

For all other participants, the regular fee applies

Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.

For all other participants, the regular fee applies.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Payment
Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged € 50 for cancellations received within 7 days before the activity begins. There is no charge for qualified substitute participants.

EIPA reserves the right to cancel the activity up to 1 week before the starting date. In that case, registration fees received will be fully reimbursed.