Barbara Zupanc, a political scientist by education, is well acquainted with the functioning of the public sector in Slovenia. Over the past 30 years, she has held various positions in different public sector organizations, from the local communities to the public institution and several ministries. She was able to follow its development and transition from the classical socialist public administration of the former Yugoslavia to its transformation into a modern, digitalized and customer-oriented public administration of one of the EU member states. Since 2017, she has been employed at the Ministry of Public Administration and is in charge of introducing quality management systems in public sector organizations in Slovenia. Introducing and implementing CAF is one of the projects she manages.