Standardisation in the ICT sector in municipal organisational units of Gliwice city through the implementation of data centre solutions



Policy areas

Organisation name Silesian Metropolitan Network (Śląska Sieć Metropolitalna Sp. z o.o.)

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Contact person: Agnieszka Olbrycht-Banach

The city of Gliwice (Poland) has an objective to raise the level of security of the municipal IT systems. The project was implemented by standardising current processes and functionality in the municipal organisational units of Gliwice city. The main idea is to raise the level of security of IT systems and security of information processing in municipal organisational units, taking into consideration current security criteria published by the Municipal Office.

The need to increase the level of security of ICT systems and their standardisation in terms of use and operation in municipal organisational units, results from a desire to comply with current norms and security standards. These are detailed in the ISO 27001 standards family, and there is also the need to adhere to national legislation on cybersecurity and RODO (GDPR).

The standardisation process includes educational institutions, health and social assistance units, municipal companies and cultural institutions. The process includes the areas of ICT infrastructure, ICT security, cloud solutions and ICT support. Industries included in the process are telecommunications, IT, data centres, video surveillance (CCTV), and ICT networks.

The scope of the necessary tasks identified for implementation provides a base for further work on formal standardisation of information security management systems. Since its implementation, the project has improved the overall computer infrastructure, data processing in the cloud and IT infrastructure security. The municipality of Gliwice has benefitted from the standardisation of a catalogue of 27 ICT services.

The project included the standardisation of 27 ICT services. Through the implementation of data centre services, the project has improved the areas of:

  • computer infrastructure (this includes over 2000 workstations, over 150 physical and virtual servers, a central antivirus protection system, central management of system software updates, centralised, precise real-time clock synchronisation and secure data backup);
  • data processing in the cloud (virtualisation of IT systems and cloud services, satisfying the needs of municipal units);
  • the IT infrastructure security (protection against DDoS attacks, modern UTM class firewalls, detection and prevention of transmission security breaches, internet content access filtering, antivirus protection of network traffic, monitoring of the behaviour and health of internal networks).
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