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Let’s imagine together the future of state services in the Grand Est Region

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France

Policy areas

Central & local administratione-GovernmentGovernanceInnovative

Organisation name Préfecture de Région Grand EST

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Contact person: Sylvie Siffermann

sylvie.siffermann@grand-est.gouv.fr

The Covid-19 pandemic has fostered public administration to evaluate our public service in a regional administration (Grand Est). With the aim to develop the future of our administration together with public agents, using design thinking, we focused on the questions of teleworking, new organisations and digital changes. We went through three main steps in our evaluation:

  • feedback with the managers;
  • an e-questionnaire about teleworking during the Covid crisis;
  • a design-thinking process to build the future for our administration.

Mobilisation of civil servants in our evaluation process was crucial to achieve change in the practices of the civil service after the Covid crisis. Because of increasing teleworking positions, change management can be achieved in a collaborative way of management. This is why we surveyed the needs of the citizens in public services, analysed increasing digital public activities, looking for ways to create the eco-responsible administration while developing a new, resilient, agile and lean organisation.

 

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