Connected eGovernment (CONvErGE)



Policy areas

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Contact person: Sultana Euchar

Connected eGovernment (CONvErGE) is one of the largest digital investments ever implemented in the Malta Public Service. In 2014, the Government of Malta set out Malta’s vision for a digitally enabled nation, taking ICT policy development and implementation to a higher level to meet the expectations of all – the citizen, businesses and the government itself. The vision was sustained by the need for supportive regulation and legislation, sound ICT infrastructure, and the skilling, reskilling and upskilling of human resources. The Digital Malta strategy was designed to enable development in the areas of the economy, employment, industry and small businesses, and foresaw how it can further enable national development to empower citizens and transform government. It promoted the benefits of ICT for better education, stronger businesses, efficient government, sustainable economic growth and much more.

To realise the opportunities set out by the Digital Malta strategy and to enable digital investment in line with other sectorial policies established across various policy areas, in 2015 the Public Service in Malta designed and developed a digitisation programme aimed at developing a number of eService applications in the areas of government-to-government (G2G), government-to-business (G2B) and government-to-citizen (G2C). The eService applications (referred to as ‘vertical’ components) addressed specific policy areas across the government such as health, education, social security and justice among others, while several underlying shared enabling services (referred to as ‘horizontal’ components) were developed to lay down the foundations for further digital transformation across the public service.

Since its implementation, the Connected eGovernment (CONvErGE) programme has increased efficiency across the public administration by reducing the time and cost, and increasing efficiency gains in the service provision. The underlying shared enabling services, developed and maintained as part of the entire system architecture, enabled a modern and flexible infrastructure aimed towards further development of new eService applications.

In total the Connected eGovernment (CONvErGE) programme enabled 25 new eService applications:

  1. National Electronic Health Record System
  2. Patient Consent Management System
  3. Government Formulary, Medicines Protocol Management and Medicines Specification System
  4. Electronic Patient Record for Primary Healthcare
  5. Health Data Exchange
  6. Patient Registries Platform
  7. Corporate Financial Management Solution – CFMS
  8. Customs Decisions System
  9. Case Management System for Active Ageing and Community Care
  10. European Legislation Identifier
  11. Courts Electronic Services
  12. Notarial Archives Categorisation
  13. Digital Tourism Platform
  14. Fire Crisis and eDisaster Management System
  15. SpaceForEnsiCS Mobile Forensics Laboratory Technologies
  16. Enhanced Automated Reporting Platform for the Regulation of the Gaming Sector
  17. Online Customer Relationship Management System for National Child Screening
  18. Learning Platform of the Institute for Education
  19. Lands Registry Solution (pLotteR)
  20. Online Inspections {IS) Solution
  21. National Data Portal
  22. Data Centre Annex
  23. Hybrid Cloud Enabling Infrastructure
  24. Identity/User and Access Management Solution
  25. Workflow Engine
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