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2023-24
Federal Ministry for Climate Protection

Klimabonus (climate bonus)

Context The Klimabonus is a groundbreaking initiative in Austria, established within the framework of the country’s eco-social tax reform. This reform marked a significant shift by integrating climate action tools…
Austria
Digital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryExpenditure policyPaymentsState governance and better policy makingTax policy
2023-24
Liguria Region

Mobile application APProvo

Context The Approvo Mobile Application project is a management innovation project undertaken by Regione Liguria, the regional authority of Liguria, Italy. The project is part of a wider governmental programme…
Italy
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2023-24
Liguria Region

Sportello Online

Context In response to the need for streamlining administrative processes and reducing burdens on both citizens and regional staff, Regione Liguria, the administrative body of the Liguria region in Italy,…
Italy
Digital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making
2023-24
Ministry of Interior

Automated decision-making as a building block for public administration reuse: ‘Development of the Automatic Public Administration Decision-Making (automatikus közigazgatási döntéshozatali – AKD) System building block’

Context The Government Decision 1328/2020 on the adoption of the medium-term National Anti-corruption Strategy and action plan for the period 2020–2022 required the development of an automated system to improve…
Hungary
Digital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources managementState governance and better policy makingSustainable development
2023-24
Vistabella del Maestrat Council

Home meal delivery programme

Context The province of Castellón, Spain, has witnessed a significant depopulation process in recent centuries, leading to very low population density in rural areas. Vistabella del Maestrat, with a population…
Spain
Budget preparation and implementationEnvironment and natural resourcesLong-term carePublic healthSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making
2023-24
Barcelona Provincial Council

Agreement through networking – the revision and improvement of the Barcelona Provincial Council local cooperation model

Context The Barcelona Provincial Council supports 311 local councils across the province, each facing unique challenges. Smaller councils, like those with 500 inhabitants, may struggle to afford essential services such…
Spain
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Expenditure policyPublic accounting and statisticsState governance and better policy makingSustainable development
2023-24
Inspectorate taxes, benefits and customs

Voice of the victims

Context The Inspectorate of taxes, benefits and customs was established after the childcare benefit scandal, in which tax officials wrongly accused thousands of parents of fraud. The scandal revealed severe…
The Netherlands
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Judicial systemsState governance and better policy making
2023-24
European Office, Board of Education for Vienna

The making of an innovation trailblazer – The European Office of the Board of Education for Vienna

Context In 1995, Austria joined the European Union. Within the first accession year, the Vienna Board of Education was invited by the City of Vienna to prepare and implement a…
Austria
Budget preparation and implementationDigital economy, research and innovationDigital education and skillsHuman resources managementJust transitionManagement and implementation of EU fundsPaymentsSchool educationSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy makingVocational education and training and adult learning
2023-24
Castro-Urdiales City Council

Share talent between municipalities

Context The project ‘Sharing Talent between Municipalities’ is an initiative that explores the concept of sharing skilled civil servants across various organisations; in this collaboration, two or more municipalities can…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryHuman resources managementState governance and better policy making