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2023-24
Office for Information Technologies and eGovernment

Baby, welcome to the world!

Context The ‘Baby, Welcome to the World!’ (eBaby) service emerged in Serbia in response to a legislative push for a ‘Once Only’ principle. This principle aimed to streamline public services…
Serbia
Digital GovernmentDigital healthEffectiveness, efficiency and resilience of health care systemsEfficiency of the state organisation and service deliveryPublic health
2023-24
Department of Children, Equality, Integration and Youth

Together for better, a new funding model for the early learning and childcare sector

Context In Ireland, early learning and childcare services operate based on a market system, whereby services are delivered through private providers (whether for-profit or not-for-profit) who are generally free, within…
Ireland
Employment policiesExpenditure policyPublic finances oversightSchool educationState governance and better policy making
2023-24
Agency for the Technological Modernization of Galicia (AMTEGA)

CENPOS-PROJECT

Context The CENPOS-PROJECT is based in Galicia, an autonomous community located in the northwest of Spain. The Regional Government of Galicia – known as Xunta de Galicia – is divided…
Spain
Digital healthEffectiveness, efficiency and resilience of health care systemsLong-term carePublic health
2023-24
Office for Information Technologies and eGovernment

National platform for artificial intelligence – AI as a common good

Context In 2017, digitalisation and education became the top priorities for the Government of Serbia. Technology, especially artificial intelligence, was identified as the engine that could provide the necessary shift…
Serbia
Better regulation, licensing and inspectionsClimateDigital economy, research and innovationDigital GovernmentDigital healthEfficiency of the state organisation and service deliveryEnergyJust transitionPublic healthSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy makingSustainable developmentTax fraud and evasion
2023-24
Vienna Social Fund (FSW: Fonds Soziales Wien)

GVS online registration tool

Context The influx of tens of thousands of Ukrainians fleeing the war placed a significant strain on Vienna’s social services, particularly the Vienna Social Fund responsible for providing accommodation and…
Austria
Access to financeCrisis managementDigital GovernmentEfficiency of the state organisation and service deliveryMigration and border managementState governance and better policy making
2023-24
Câmara Municipal da Nazaré

Giving the elderly a voice – ‘Dar Voz ao Idoso’

Context Data from the 2021 census indicate that Nazaré has a significant elderly population (26.2% over 65). The ageing population presents both challenges and opportunities. While people experience physical and…
Portugal
Public health
2023-24
Vistabella del Maestrat Council

Home meal delivery programme

Context The province of Castellón, Spain, has witnessed a significant depopulation process in recent centuries, leading to very low population density in rural areas. Vistabella del Maestrat, with a population…
Spain
Budget preparation and implementationEnvironment and natural resourcesLong-term carePublic healthSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making
2023-24
Inspectorate taxes, benefits and customs

Voice of the victims

Context The Inspectorate of taxes, benefits and customs was established after the childcare benefit scandal, in which tax officials wrongly accused thousands of parents of fraud. The scandal revealed severe…
The Netherlands
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Judicial systemsState governance and better policy making
2023-24
Ministry of Finance

Once-only marketplace and data matching – the data should run, not the citizens

Context The Once-Only Principle means that citizens and businesses only need to submit their data to public authorities once if they want to receive various public services. Data-sharing procedures then…
Germany
Consumer servicesDigital economy, research and innovationDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery