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2023-24
Inspectorate taxes, benefits and customs

Voice of the victims

Context The Inspectorate of taxes, benefits and customs was established after the childcare benefit scandal, in which tax officials wrongly accused thousands of parents of fraud. The scandal revealed severe…
The Netherlands
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Judicial systemsState governance and better policy making
2023-24
Ministry of Finance

Once-only marketplace and data matching – the data should run, not the citizens

Context The Once-Only Principle means that citizens and businesses only need to submit their data to public authorities once if they want to receive various public services. Data-sharing procedures then…
Germany
Consumer servicesDigital economy, research and innovationDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
Government Office of the Slovak Republic

Tréneri v škole – ‘Coaches in school’

Context The project ‘Coaches in school‘ was created in response to the growing problem of insufficient physical activity of children and youth in the first grade of elementary schools in…
Slovakia
Higher education and researchSchool educationVocational education and training and adult learning
2023-24
LEADER Region Weinviertel Ost

Smart assistant – development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost

Context The project ‘Smart Assistant – Development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost‘ aims to provide digital assistants to municipalities to help their daily…
Austria
Consumer servicesDigital economy, research and innovationDigital education and skillsDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2021
Nilüfer Social Entrepreneurship Centre

Nilüfer Social Entrepreneurship Centre

Nilüfer is a district of the metropolitan city of Bursa and is divided into 64 neighbourhoods. Here, social entrepreneurship has become increasingly important thanks to its capacity to generate social…
Türkiye
Small and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making
2021
Prime Minister’s Office State Secretariat for Territorial Public Administration

The Development of Mobile Integrated Customer Service Offices

Aiming to become a strong service provider state, the development of a government window system began on 1 January 2011, which has extended both its number and functions since then.…
Hungary
Consumer servicesState governance and better policy making
2021
Department for Social Inclusion of Persons with Disabilities, Ministry of Labour, Welfare and Social Insurance

Supported Living, Homes and Programmes

In Cyprus there has been a need for a new institutional and legal framework concerning the provision of high-quality and effective supported living services to adults with disabilities. This is…
Cyprus
Management and implementation of EU funds
2021
Frauenservice Wien

Support Videos for Women in Challenging Situations

The Covid-19 crisis has had an enormous impact on women and their lives. Due to home schooling, home office, lockdowns and similar restrictions, the need for care work expanded at…
Austria
Long-term careVocational education and training and adult learning
2021
Fonds Soziales Wien (FSW)

FSW Client Council

‘Nothing About Us Without Us!’ This is the slogan underlying the project idea and the idea to form a Vienna Social Fund (Fonds Soziales Wien – FSW) client council. How…
Austria
Long-term care
2021 2025-26
Nilufer Municipality

My City, My Future!

UPDATE: Project details updated during the EPSA 2025-26 edition. Awarded Special Recognition for continuous improvement and long-term sustainability. The overall aim of the project ‘My City, My Future!’ is to…
Türkiye
State governance and better policy makingSustainable developmentVocational education and training and adult learning