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2023-24
Office for Information Technologies and eGovernment

Baby, welcome to the world!

Context The ‘Baby, Welcome to the World!’ (eBaby) service emerged in Serbia in response to a legislative push for a ‘Once Only’ principle. This principle aimed to streamline public services…
Serbia
Digital GovernmentDigital healthEffectiveness, efficiency and resilience of health care systemsEfficiency of the state organisation and service deliveryPublic health
2023-24
Digital Iceland

Digital application for parental leave

Context Iceland, like many countries, prioritises supporting families during childbirth and early childhood. Parental leave is a legal right, and the Icelandic government provides financial benefits through the Parental Leave…
Iceland
Digital economy, research and innovationDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
National Social Security Organisation (Rijksdienst voor Sociale Zekerheid)

MyDIA

Context Belgian social security has achieved a very high degree of digitalisation in recent decades. Almost all information is available and exploitable electronically: identification data of employers and employees, data…
Belgium
Digital GovernmentTax fraud and evasion
2023-24
Agency for the Technological Modernization of Galicia (AMTEGA)

CENPOS-PROJECT

Context The CENPOS-PROJECT is based in Galicia, an autonomous community located in the northwest of Spain. The Regional Government of Galicia – known as Xunta de Galicia – is divided…
Spain
Digital healthEffectiveness, efficiency and resilience of health care systemsLong-term carePublic health
2023-24
Luxembourg Strategy, the strategic foresight directorate of Luxembourg’s ministry of the Economy

Institutionalising strategic foresight and economic visioning: Luxembourg strategy and the ECO2050 Vision for Luxembourg’s economy in 2050

Context The Luxembourg Strategy, established in 2020 within the Ministry of the Economy, is a governmental initiative designed to improve long-term strategic planning. Inspired by France Stratégie, it aims to…
Luxembourg
ClimateDigital education and skillsDigital healthEffectiveness, efficiency and resilience of health care systemsEfficiency of the state organisation and service deliveryEnergyFintechGreen financeInsurance and PensionsJust transitionMacro-fiscal frameworkState governance and better policy makingSustainable development
2023-24
Inspectorate taxes, benefits and customs

Voice of the victims

Context The Inspectorate of taxes, benefits and customs was established after the childcare benefit scandal, in which tax officials wrongly accused thousands of parents of fraud. The scandal revealed severe…
The Netherlands
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Judicial systemsState governance and better policy making
2023-24
Federal Ministry of Finance (Bundesministerium für Finanzen, BMF), Federal Chancellery (Bundeskanzleramt, BKA)

The Once-Only Principle in the Family Allowance

Context The Once-Only Principle ensures that citizens and businesses provide data to public administration only once, while public bodies exchange this data when requested and in compliance with the relevant…
Austria
Administration of revenuesDigital Government
2023-24
Digital Agency of Andalusia, Junta de Andalucía

Intelligent management of aid for citizens and companies

Context At the beginning of 2020, the emergence of Covid-19 had a strong impact on Andalusian society and forced the Administration to take measures to speed up the distribution of…
Spain
Access to financeDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryEmployment policiesManagement and implementation of EU fundsTransport and mobility
2017
Federal Office of Personnel (FOPER)

Federal Occupational Health Management

The need for occupational safety and health protection measures is not restricted to the world of industrial production, but is becoming increasingly apparent in the services sector, with its very…
Switzerland
Long-term careState governance and better policy making
2017
Ministry of Health of the Republic of Poland

Map of Healthcare Needs

New technologies and a comprehensive vision of the services that the administration can and should provide to the people, following criteria of efficiency and effectiveness, allow a comprehensive and multichannel…
Poland
Consumer servicesLong-term care