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2023-24
Inspectorate taxes, benefits and customs

Voice of the victims

Context The Inspectorate of taxes, benefits and customs was established after the childcare benefit scandal, in which tax officials wrongly accused thousands of parents of fraud. The scandal revealed severe…
The Netherlands
Efficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Judicial systemsState governance and better policy making
2023-24
Castilla and León Public Administration School

Route Acoge

Context The ‘Route Acoge’ (Ruta Acoge) project is presented as a generational relief solution in the Administration of the Community of Castilla and León by allowing for more homogeneous and…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryHuman resources management
2023-24
Ministry of Finance

Once-only marketplace and data matching – the data should run, not the citizens

Context The Once-Only Principle means that citizens and businesses only need to submit their data to public authorities once if they want to receive various public services. Data-sharing procedures then…
Germany
Consumer servicesDigital economy, research and innovationDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
National Agency on Corruption Prevention

Implementation of OKR methodology in the National Agency on Corruption Prevention

Special Recognition in category Innovation in Public Administration in EPSA 2023-24 Context The project is a strategic initiative aimed at the successful implementation of the objectives and key results (OKR)…
Ukraine
Better regulation, licensing and inspectionsEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources management
2023-24
Bureau for civil society engagement and participation, State of Vorarlberg

Impulse programme for Associations – catalysing progress and resilience through self-assessment and guidance from external consulting

Context The COVID-19 crisis underscored the vital role of community and the dedication of volunteers and associations. However, it is essential to recognise that associations and voluntary efforts are not…
Austria
Budget preparation and implementationDigital education and skillsEfficiency of the state organisation and service deliveryJust transitionSupervision
2023-24
LEADER Region Weinviertel Ost

Smart assistant – development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost

Context The project ‘Smart Assistant – Development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost‘ aims to provide digital assistants to municipalities to help their daily…
Austria
Consumer servicesDigital economy, research and innovationDigital education and skillsDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
Castro-Urdiales City Council

Share talent between municipalities

Context The project ‘Sharing Talent between Municipalities’ is an initiative that explores the concept of sharing skilled civil servants across various organisations; in this collaboration, two or more municipalities can…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryHuman resources managementState governance and better policy making
2023-24
La Nucía City Council

Management of the Registry Assistance Office of the City Council of La Nucía

Context The Registry Assistance Office, under Law 39/2015, is responsible for the registration of applications and documents from citizens and other administrations. With the advent of digital administration, these offices…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryHuman resources management
2023-24
Digital Agency of Andalusia, Junta de Andalucía

Intelligent management of aid for citizens and companies

Context At the beginning of 2020, the emergence of Covid-19 had a strong impact on Andalusian society and forced the Administration to take measures to speed up the distribution of…
Spain
Access to financeDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryEmployment policiesManagement and implementation of EU fundsTransport and mobility