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2023-24
Office for Information Technologies and eGovernment

Baby, welcome to the world!

Context The ‘Baby, Welcome to the World!’ (eBaby) service emerged in Serbia in response to a legislative push for a ‘Once Only’ principle. This principle aimed to streamline public services…
Serbia
Digital GovernmentDigital healthEffectiveness, efficiency and resilience of health care systemsEfficiency of the state organisation and service deliveryPublic health
2023-24
Office for Information Technologies and eGovernment

Free eID and cloud signature – equal access to the digital revolution

Context In 2017, the Serbian government set digitalisation as one of its priorities. New legislation was aligned with European standards, aiming to make electronic transactions as legally sound as paper-based…
Serbia
Digital GovernmentDigital healthDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryJust transitionSmall and medium-sized enterprises, social enterprises and other sectorsSustainable development
2023-24
Vorarlberg State Administration (Amt der Vorarlberger Landesregierung)

vConnect – the common social intranet platform for information, communication and collaboration of the State of Vorarlberg and the Association of all 96 Municipalities of Vorarlberg

Context Vorarlberg, a westernmost state of Austria, collaborated with its municipalities to implement a digital transformation project called vConnect. This project stemmed from their official digitalisation strategy ‘Administration digital –…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryJust transition
2023-24
Generalitat de Catalunya (Government of Catalonia)

Data-driven, proactive and personalised digital services

Context The government of Catalonia, through the Office of Business Management, has launched a project to transform the way companies interact with public administrations. This initiative aims to streamline procedures,…
Spain
Better regulation, licensing and inspectionsDigital economy, research and innovationDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryHuman resources managementInvestment management, public-private partnerships and state-owned enterprisesManagement and implementation of EU fundsPublic accounting and statisticsSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making
2023-24
Digital Iceland

Digitalising driving education

Context Iceland, a country with a long tradition of young drivers and a necessity for car travel due to its spread-out population, has undergone a significant digital transformation in its…
Iceland
Digital education and skillsDigital GovernmentEfficiency of the state organisation and service deliveryInvestment management, public-private partnerships and state-owned enterprisesJust transition
2023-24
Digital Iceland

Digital application for parental leave

Context Iceland, like many countries, prioritises supporting families during childbirth and early childhood. Parental leave is a legal right, and the Icelandic government provides financial benefits through the Parental Leave…
Iceland
Digital economy, research and innovationDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
Cyprus Office of the Commissioner for State Aid Control

Cyprus de minimis register system (DMRegister)

Context The Cyprus de minimis register system (DMRegister) is an initiative by the Cyprus Office of the Commissioner for State Aid Control (CYCSAC) to ensure all de minimis aid granted…
Cyprus
Access to financeBetter regulation, licensing and inspectionsBudget preparation and implementationDigital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Expenditure policyPublic accounting and statisticsPublic finances oversightSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making
2023-24
Federal Office of Metrology and Surveying

kataster.bev.gv.at – The Austrian land registry

Context In Austria, the Federal Office of Metrology and Surveying (Bundesamt für Eich- und Vermessungswesen – BEV) has maintained a public registry of land ownership, known as the land registry,…
Austria
Digital GovernmentEnvironment and natural resourcesJust transition