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2021
City of Prijedor

Process digitisation in digital transformation

The digital revolution of modern times is an opportunity, but it is also an obligation. Customers became increasingly digital, have more information, compare, seek greater value and desire a more…
Bosnia and Herzegovina
Digital economy, research and innovationDigital GovernmentSupervisionVocational education and training and adult learning
2021
Federal Office for Immigration and Asylum

Country of Origin Information – Content Management System

Country of Origin Information – Content Management System (COI-CMS) is a database used to create and update country of origin (COI) information. COI is needed by decision makers in asylum…
Austria
Digital economy, research and innovationDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Migration and border management
2021
Landeshauptstadt Graz

E-government Platform ‘Digitale Stadt Graz’ (Digital City of Graz)

The platform www.digitalestadt.graz.at of the City of Graz is a completely new approach to digitise customer relationships. When setting the project, our targets for this project were to: digitise customer…
Austria
Digital GovernmentHuman resources managementState governance and better policy making
2021
The Federal Ministry for Digital and Economic Affairs

Smartphone ABC

The video series Smartphone ABC consists of 56 short learning videos that provide seniors and digital beginners with background information about the basic functions of smartphones. It also provides practical…
Austria
Digital education and skillsDigital GovernmentVocational education and training and adult learning
2021

Online Meetings with Secure Digital Decision-making

The Covid-19 pandemic has posed significant challenges to both public and private sector organisations. It has also made it much more difficult to hold decision-making sessions. Committee and municipal council…
Austria
Digital GovernmentHuman resources managementState governance and better policy makingSustainable development
2021
The Press and Information Service of the City of Vienna

AI counters Covid-19 disinformation

Particularly in times of crisis, there is an increased need for information among the population. Public services experienced a particular stress test with the beginning of the Covid-19 pandemic. They…
Austria
Crisis managementDigital economy, research and innovationDigital GovernmentState governance and better policy making
2021
Ministry of Foreign Affairs

Information-supported decision-making

The Information-supported, Decision-making (IOB) project was introduced to ensure that decisions on issuing short-stay Schengen visa applications by the Ministry of Foreign Affairs could be taken more efficiently and more…
The Netherlands
Digital GovernmentEfficiency of the state organisation and service deliveryMigration and border management
2021
Department of Internal Affairs in co-operation with ICTU

City Deal Zicht op Ondermijning

The City Deal Zicht op Ondermijning (View of Undermining) started in mid-2017 with several central and local governments in the Netherlands. Twenty different governments signed an agreement with the focus…
The Netherlands
Better regulation, licensing and inspectionsDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy makingSupervision
2021
The Government Delegation in Extremadura

Consultas Covid Extremadura

In the context of the Covid-19 breakout, the Government Delegation in Extramadura decided to create a consultation mailbox, consultascovid19.extremadura@correo.gob.es. This was intended to answer citizen’s questions and doubts regarding the…
Spain
Crisis managementDigital GovernmentLong-term careState governance and better policy making