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2019
Federal Ministry of Finance, Austria

co-creation platform www.e3lab.at

The Austrian Tax Administration is taking a new and innovative path by already engaging its citizens at the beginning and throughout the process of the development of its services. Hence,…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax policy
2019
Logius

Berichtenbox app MijnOverheid

The Dutch government offers its citizens a secure mailbox service, called the Berichtenbox through which citizens can receive formal correspondence from government agencies in digital form. It can be seen…
The Netherlands
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Hague Conference on Private International Law

iSupport

The first decade of the 2000s was marked by legislative efforts to improve the recovery of international child support. States adopted international and European legislation with a view to providing…
The Netherlands
Digital GovernmentJudicial systems
2019
Supreme Court of the Republic of Slovenia

Improving the Quality of Justice (IQ Justice)

Slovenia has successfully eliminated backlogs as a systemic problem that has burdened the Slovenian courts for two decades. The innovative, tailor-made solutions prepared within the judiciary have been recognised on…
Slovenia
Digital GovernmentJudicial systems
2019
Flanders information agency

PoliVisu – Policy Visuals Toolbox

PoliVisu’s approach to data-driven policy experimentation is being tested in the field of smart mobility, chosen because transport forms the backbone of all urban economies. The ability to move freely,…
Belgium
ClimateDigital GovernmentEnergyTransport and mobility
2019
The Galician Government

CIVIL UAVS INITIATIVE

In 2015, the Regional Government of Galicia (Xunta de Galicia) decided to take the lead in the use of public procurement to bring innovation. The goal of this decision was…
Spain
ClimateDigital GovernmentEnergyTransport and mobility
2017
Government Office of the Capital City Budapest

Central Integrated Electronic Document Management System

Hungary launched a comprehensive structure reform in 2011 and thereafter started a governmental IT reform at the same time. This structural reform included the implementation of a new client-focused public…
Hungary
Digital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2019
Austrian Federal Bureau of Anti-Corruption

CORRECT OR CORRUPT? – a mobile Application mainly for teenagers intended to raise awareness concerning corruption and bribery

Austria ranks 14th in the latest Corruption Perceptions Index. Nevertheless, in recent years, Austrian newspapers have been full of corruption headlines. However, for a large part of the population in…
Austria
Digital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Vocational education and training and adult learning
2019
Federal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)

eDelivery

In Austria, the delivery of official documents takes place via various channels; the type of delivery (electronic or postal) depends on the respective authority. Sometimes there is no possibility of…
Austria
Digital GovernmentEfficiency of the state organisation and service deliverySustainable development
2019
Ministry of Finance, National Revenue Administration, Poland

Your e-PIT

The project is a perfect example of designing and providing modern public services and can be treated as a trigger for change in this area. The new e-service, Your e-PIT,…
Poland
Digital GovernmentDigitalisation of revenue administrationTax policy