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2021
FinanzOnline, Bundesministerium Finanzen

Relaunch of FinanzOnline and integration of chatbot “Fred”

Good Practice Certificate: FinanzOnline was the first transactional portal of the Austrian public administration, launched in 2003. It is still the flagship of e-government applications in Austria. Through the course…
Austria
Digital economy, research and innovationDigital GovernmentTax complianceTax policy
2021
The city of Vienna

Vienna provides space (Wien gibt Raum)

First prize winner in category Digital in EPSA 2021: Public space is the flagship of a modern city, where different interests and needs come together. In Vienna, various departments of…
Austria
Better regulation, licensing and inspectionsDigital economy, research and innovationDigital GovernmentState governance and better policy making
2021
Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)

R&I Mobility Strategy

The Austrian Federal Government has set the ambitious goal of achieving climate neutrality in Austria by 2040, and becoming a European pioneer in climate protection. The area which Austria decided…
Austria
Budget preparation and implementationDigital economy, research and innovationJust transitionState governance and better policy makingSustainable developmentTransport and mobility
2021
Andalusian Institute of Public Administration

The Public Policy Planning and Evaluation Area

In 2016, the Public Policy Evaluation Area was created as part of the Andalusian Institute of Public Administration (Instituto Andaluz de Administración Pública – IAAP). The aim was to establish…
Spain
Digital economy, research and innovationDigital GovernmentPublic accounting and statistics
2021
6th District General Directorate for Social Care and Child Protection

At a distance, but close to you

Special Recognition of responding to the COVID-19 crisis: The leading organisation of this project is a Day Recovery Centre for Children with Disabilities. For this institute, Orșova, at the 6th…
Romania
Digital economy, research and innovationDigital GovernmentState governance and better policy making
2021
Municipality of Serres

Stay home – the Municipality of Serres stays at work for you

The Municipality of Serres, since March 2020, has implemented an innovative service-oriented culture to protect its citizens amid the Covid-19 pandemic. This has accelerated the digital democracy it was already…
Greece
Digital economy, research and innovationDigital GovernmentHuman resources managementState governance and better policy making
2021
The State Chancellery

The Innovation Laboratory

The State Chancellery of Latvia, with the support of the European Commission Structural Reform Support Service, has launched the Innovation Laboratory project. This initiative stems from the need to raise…
Latvia
Better regulation, licensing and inspectionsDigital economy, research and innovationHuman resources managementState governance and better policy making
2021
City of Ljubljana

Chivalry in Ljubljana: Assisting Citizens and Improving Their Quality of Life

The Chivalry Programme of the city of Ljubljana stems from the previous Kavalir Service, active in 2009, and aims to upgrade the assistance to citizens in the context of Covid-19…
Slovenia
Better regulation, licensing and inspectionsCrisis managementDigital economy, research and innovationState governance and better policy makingTransport and mobility
2021
Mestna občina Ljubljana (City of Ljubljana)

Raising Children’s Awareness of Sustainable Development

The City of Ljubljana has developed a project in collaboration with teachers and school principals where savings from the energy efficiency of renovated buildings are invested. This investment is in…
Slovenia
Digital economy, research and innovationSustainable developmentVocational education and training and adult learning