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2017 2025-26
Government of Catalonia, Ministry of Business and Labor. Business Management Office

One Stop Shop in Catalonia

UPDATE: Project details updated during the EPSA 2025-26 edition. Awarded Special Recognition for continuous improvement and long-term sustainability. Promoting changes in the relationship between businesses and government that facilitate economic…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryInvestment management, public-private partnerships and state-owned enterprisesState governance and better policy making
2017
Agentschap Informatie Vlaanderen

Low Emission Zone Antwerp

To improve air quality and public health by eliminating polluting vehicles, one of the first fully automated low emission zones (LEZs) in Europe was successfully activated on 1 February 2017…
Belgium
Digital GovernmentEnvironment and natural resourcesSustainable developmentTransport and mobility
2021
Madrid Digital Agency

Digital Factory

The Digital Factory is the response of the Regional Government of Madrid to keep adapting to an increasingly digital society. In public administration, the main aim of digital transformation is…
Spain
Digital economy, research and innovationDigital GovernmentSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making
2021
Madrid Digital Agency

360 Office Model

To resolve administrative matters with the Madrid Public Administration, both citizens and civil servants must meet in public offices face to face. This requires them to spend a lot of…
Spain
Digital economy, research and innovationDigital GovernmentState governance and better policy making
2021
Office of the Canary Islands Commissioner of Transparency and Access to Public Information

Telematic application T-Canaria and the Canary Islands Transparency Index for the self-diagnosis and evaluation of institutional transparency

The concept of active transparency emerged in Spain in 2013 and means that all public entities, as well as private ones that receive public funding, must proactively publish online information…
Spain
Digital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making
2021
Office for IT and eGovernment

Information system for Covid-19 immunisation management

The Office for IT and e-Government in the Republic of Serbia was successful at ensuring an adequate availability of several different Covid vaccines in sufficient quantities, so it became crucial…
Serbia
Digital GovernmentLong-term carePublic health
2021
Open Administration Consortium of Catalonia

Digital maturity index for local governments

The Open Government of Catalonia (AOC) is a public digital agency with the mission to foster the digital transformation of Catalonia’s public sector. It provides e-government services about shared digital…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2021
City of Sant Feliu de Llobregat

Open document management system in the city of Sant Feliu de Llobregat for better public service delivery

The City Council of Sant Feliu de Llobregat has a long history in the development of a digital public administration. With various actions, the City Council wants to adapt to…
Spain
Digital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)State governance and better policy making
2021
GovTech Centre (Chancellery of the Prime Minister of Poland)

GovTech procurement platform

GovTech Poland is a cross-ministerial task force, established by prime minister of Poland and operating within the Chancellery of the Prime Minister of Poland. The project has the mission to…
Poland
Digital GovernmentInvestment management, public-private partnerships and state-owned enterprisesSmall and medium-sized enterprises, social enterprises and other sectorsState governance and better policy making