EPSA Projects

Projects

Public Services Agency

National Address Verification Mechanism

Context In order to align the Republic of Moldova with the European Union acquis, starting from 31 March 2025 a new model of identity document – the identity card –…

Republic of Moldova

Digital GovernmentGovernance and Public Administration

INPS – Italian National Social Security Institute

Intelligent Document Management with Gen AI

Context The project was developed in a context of high operational complexity in the management of benefit requests handled by INPS, which require the submission and manual verification of large…

Italy

Digital GovernmentGovernance and Public Administration

Region of Western Macedonia

Ariadne AI: An Intelligent Platform for Automating Administrative Processes in Regional Authorities

Context Regional authorities play a critical role in delivering public services that directly affect citizens and businesses, yet they often operate within complex administrative environments characterised by fragmented procedures, limited…

Greece

Digital GovernmentGovernance and Public Administration

Regional Secretariat for Finance, Planning and Public Administration

LINKA – Information Systems Architecture of the Regional Public Administration of the Azores

Context The Autonomous Region of the Azores, composed of nine islands, has always faced unique challenges of territorial cohesion, aggravated by significant technological fragmentation between public services. Despite sharing a…

Portugal

Digital GovernmentGovernance and Public Administration

Agência para a Reforma Tecnológica do Estado (ARTE)

National Strategy for Smart Territories (ENTI)

Context The National Strategy for Smart Territories (Estratégia Nacional dos Territórios Inteligentes – ENTI) is a catalyst for the digital transition, within the context of the digital society, creativity, and…

Portugal

Digital GovernmentGovernance and Public Administration

The Małopolska Region/ The Marshal’s Office of the Małopolska Region

Regional Public Information Bulletin System (RSBIP) – Małopolska Development Project

Context For 20 years, the Małopolska Region has implemented the Regional System of Public Information Bulletins (Regionalny System Biuletyn Informacji Publicznej – RSBIP), providing services for publishing and maintaining Public…

Poland

Digital GovernmentGovernance and Public Administration

The Małopolska Region/ The Marshal’s Office of the Małopolska Region

Implementation of an Electronic Document Management System (EZD RP) in the Organisational Units of the Małopolska Region

Context The project responds to a key governance challenge faced by regional and local public administrations in Europe: the need to modernise internal administrative processes to deliver more efficient, transparent,…

Poland

Digital GovernmentGovernance and Public Administration

Federal Housing Funds (Bundeswohnbaufonds) in Federal Ministry of Economy, Energy and Tourism

Digitisation of the Federal Housing Funds (Bundeswohnbaufonds)

Context The Federal Housing Funds of Austria manage historical housing subsidy records dating back to 1921. Although the funds no longer grant new subsidies, they remain highly relevant today because…

Austria

Digital GovernmentGovernance and Public Administration

Diputació de Barcelona (Barcelona Provincial Council)

Fem-ho fàcil

Context Fem-ho fàcil (Let’s make it easy) is a project that works to put citizens at the centre of the public services provided, as well as an essential lever for…

Spain

Digital GovernmentGovernance and Public Administration

Paiporta City Council

Europlan Digitalisation Paiporta. Citizenship Self-service ATM

Context This project positions the municipality of Paiporta as a pioneer in the implementation of a self-service terminal with facial recognition, which facilitates and accelerates citizens’ access to electronic public…

Spain

Digital GovernmentGovernance and Public Administration